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What You'll Be Doing:
- Develop customer, partner, and internal relationships to establish credibility and lead technical teams for Genesys Cloud implementations.
- Own end-to-end project success including profitability, customer success, and mentoring team members.
- Present solutions to clients, support deal closure, and contribute to RFP responses.
What You'll Bring to the Role:
- Bachelor's degree in computer science, IT, or engineering preferred.
- 12+ years experience in Contact Center and UC environments, with 7+ years of Genesys project leadership.
- Experience creating roadmaps and planning end-to-end project approaches using cloud telephony platforms.
About TTEC Digital:
- TTEC Digital and its 1,800+ employees pioneer engagement and growth solutions for CX.
- The company is part of TTEC Holdings and has been certified as a Great Place to Work for 2024-2025.
- They are committed to diversity and inclusive workforce, using AI tools to assist in hiring.
TTEC Digital
TTEC Digital pioneers engagement and growth solutions that fuel exceptional customer experience (CX). They have 1,800+ employees and are part of TTEC Holdings, with a Great Place to Work certification.