You will configure and implement Genesys Cloud features including voice, digital channels, IVR/Architect flows, queues, routing strategies, and workforce engagement components.
You will perform detailed technical analysis, requirements gathering, and solution validation for customer environments.
You will troubleshoot and resolve complex issues related to telephony, SIP, routing logic, APIs, and platform performance.
NWN is an AI-powered technology solutions provider for North America's public and private organizations. The company has over 1,000 experts and a customer-obsessed culture, earning a 75 Customer Net Promoter Score.
Manage a regional portfolio of customers with complex customer experience deployments, driving adoption and value realization.
Establish technical standards and enablement frameworks to ensure consistency across partner-led implementations.
Coach and enable partners by simplifying complex architectures and helping them deliver stronger customer experiences.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They use technology to ensure fair and efficient candidate selection, and emphasize employee wellbeing and community engagement.
Lead investigation and resolution of complex technical issues escalated from Tier 1 and Tier 2 support teams.
Act as primary technical owner for high-priority customer escalations, coordinating across Engineering, Product, and Infrastructure.
Mentor and coach Technical Support Engineers, drive continuous improvement in support processes and documentation.
Talkdesk is a customer experience automation company that pioneers AI-first solutions for contact centers. They have a global team of innovators and have been recognized as a Leader in Gartner Magic Quadrant and Forbes Cloud 100.
Lead end-to-end UCaaS and CCaaS implementations focusing on Zoom and RingCentral platforms.
Manage client relationships, project plans, and risk mitigation to ensure on-time delivery.
Coordinate with engineering teams and stakeholders to drive seamless cloud communications deployments.
UniTriTeam is a leader in delivering cloud communications and digital transformation solutions across enterprise environments. As a collaborative global team, they support high-impact implementations and offer opportunities for professional growth.
Coordinate implementation of programs for clients, acting as liaison between client and technical team for IVR program lifecycle.
Manage project scope, schedule, costs, and compile specifications while reviewing scripts for accuracy and effectiveness.
Analyze client reports, prepare billing documentation, and develop revenue projections to optimize performance.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology. We have a global workforce of 500,000 across 300 languages and prioritize inclusion, diversity, and employee well-being.
Be the focal point of contact & coordination for customer programs & events with Product Success, including customer onboarding and closed-loop tracking.
Establish a trusted / strategic advisor relationship with each assigned client and drive continued value of our products and services.
Primary ownership and accountability for ensuring customer satisfaction and retention within assigned accounts.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. We are building an AI-native culture where technology and talent are unstoppable together.
Provide day-to-day management to a team of OnePACS Technical Account Managers and Application Analysts.
Drive team development, including hiring, onboarding, career development, and performance management.
Lead, coach, and empower the TAM and AA teams to succeed and adopt best practices.
Experity is a mission-driven team transforming on-demand healthcare across the U.S., empowering urgent care clinics with industry-leading software. The company values teamwork and offers flexible work arrangements, comprehensive benefits, and ownership opportunities.
Lead and scale the Managed Services Customer Success organization, developing strategies for customer retention, adoption, and value realization.
Build and manage a high-performing team of Solution Outcome Managers, establishing KPIs and scalable lifecycle programs.
Partner cross-functionally with sales, service delivery, and executive leadership to drive customer outcomes and growth.
Advizex, a Myriad360 company, delivers IT solutions across infrastructure, cloud, cybersecurity, and AI for healthcare, education, government, manufacturing, and retail. With over 50 years of experience and a growing portfolio, they maintain a customer-first culture and trusted expertise.
Lead the architecture and technical delivery of Amazon Connect and AI agent solutions for customers.
Build AI-native conversational experiences using Amazon Bedrock and Claude, with production-scale prompt engineering.
Drive end-to-end delivery, including infrastructure, CI/CD, and mentoring a team of engineers.
Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As a fully remote global company with employees in Canada, the US, and Latin America, they foster a culture of technological curiosity and put people first.
Manage IT projects within a contact center environment.
Implement Salesforce technical solutions and associated tools like IVR, Chatbot, and VOIP.
Evaluate emerging contact center technologies and present findings to stakeholders.
Empower AI provides AI solutions for government agencies to enable workforce transformation. The company leverages over three decades of experience and is recognized as a Military Friendly Employer, fostering a culture of supporting veterans.
Serve as the dedicated technical advisor for Cyara's global top 20 strategic accounts, building deep knowledge of customer business goals and CX architecture.
Develop technical success plans, lead roadmap discussions, and recommend testing and monitoring strategies across voice, digital, and conversational AI channels.
Own complex technical escalations, coordinate with internal teams, and proactively identify risks to ensure durable customer confidence.
Cyara is the global leader in AI-powered customer experience assurance, helping brands deliver seamless interactions across voice and digital channels. They are a growing company with a global team that values curiosity, collaboration, and continuous learning, fostering an inclusive culture.
Lead a team of business consultants to drive customer transformation and achieve measurable ROI from NICE solutions.
Ensure effective adoption of analytics, AI, and quality tools to optimize contact center performance.
Oversee consulting delivery excellence, including revenue, margins, and customer satisfaction.
NICE provides cloud-based software for customer experience, financial crime, and public safety. With over 8,500 employees in 30+ countries, NICE is an innovation powerhouse known for AI and digital solutions.
Manage a group of assigned work requests and business process consulting projects.
Deliver webinars and workshops on ITIL, Project Portfolio Management, and Conversational AI.
Act as a solutions architect and assist clients with best practices for TeamDynamix adoption.
TeamDynamix provides technology solutions for IT service management, project portfolio management, and AI & automation. The company is remote-first with a flat structure and values diversity and inclusion.
Build product expertise through hands-on collaboration and structured training.
Guide customers through software onboarding, tracking project milestones and deliverables.
Deliver engaging client training and ensure smooth, confident software adoption.
WorkWave provides software that helps essential service teams manage their daily operations. The company has a global remote-first workforce with employees in over 30 states and 7 countries, and is known for its award-winning culture.
Act as a technical expert handling complex customer challenges and leading strategic conversations.
Analyze customer data to identify trends and risks, and act as the voice of the customer internally.
Develop success plans and collaborate with cross-functional teams to drive business value.
Ping Identity provides an intelligent cloud identity platform for secure digital experiences. The company serves over half of the Fortune 100 and has a global workforce with a culture that champions individuality and digital freedom.
Lead successful delivery of MiraCloud implementation programs ensuring client satisfaction, operational excellence, and profitability.
Establish, scale, and improve project management practices, delivery governance, and implementation standards.
Manage, coach, and develop Project Managers while fostering a culture of accountability and continuous improvement.
Miratech is a global IT services and consulting company supporting digital transformation for large enterprises. With nearly 1000 professionals and a 25% annual growth rate, it fosters a culture of Relentless Performance and high success rates.