Manage and execute on implementations & projects for customers, performing detailed discovery around CRM usage.
Act as a subject matter expert on Outreach technologies, partnering with project managers and customer stakeholders.
Support adoption of AI-enabled workflows and collaborate with client technical experts to establish configuration testing plans.
Outreach is the only complete agentic AI platform for revenue teams, infusing AI to automate workflows and power sales motions. Founded in 2014, Outreach is a growing company with a culture of innovation and collaboration.
Own enterprise customer relationships as the primary technical support partner for a portfolio of enterprise customers.
Solve complex technical problems across NICE CXone and related applications, including routing, telephony, and APIs.
Leverage AI-powered tools to accelerate investigations, gain customer insights, and drive proactive outcomes.
NICE develops software products used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, they are consistently recognized as an innovation powerhouse in AI, cloud, and digital.
Design and build AI-driven support workflows using Forethought, Salesforce, and Jira.
Improve AI resolution, deflection, and routing accuracy through continuous testing and optimization.
Partner with cross-functional teams to deploy scalable, governed automation that enhances customer experience.
Granicus provides cloud-based solutions for government agencies to improve interactions with constituents. Over 25 years, they serve 5,500 agencies and 300 million citizens, with a remote-first culture.
Manage and optimize CRM and commercial technology tools, supporting the US Commercial organization.
Partner with cross-functional teams to translate business needs into practical technology solutions and oversee Salesforce platform management.
Develop the AI roadmap for Commercial, champion responsible adoption, and coordinate with vendors and internal teams.
Juul Labs aims to transition adult smokers from combustible cigarettes while combating underage usage. Backed by leading technology investors, the company is a diverse team committed to hiring top talent in engineering, science, design, and business.
Drive technical evolution of CRM systems by capturing business requirements.
Partner with leaders to define system goals and prioritize project scoping.
Translate complex business needs into functional designs for engineering teams.
Zscaler accelerates digital transformation with a cloud-native Zero Trust Exchange platform that protects customers from cyberattacks. It is an AI-forward enterprise with a culture of impact over activity, transparency, and high-performing teams.
Develop customized Salesforce solutions using OmniStudio and Flex Pages, including Apex, Lightning Components, and Velocity templates.
Collaborate with stakeholders to gather requirements and translate them into scalable technical solutions for federal programs.
Ensure compliance with FedRAMP, FISMA, HIPAA, and HHS frameworks while architecting enterprise data integration and AI-driven capabilities.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA, serving public sector agencies and commercial enterprises globally. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions with a focus on end-to-end managed IT services.
Lead scoping and discovery calls to document client design requirements and prepare Statements of Work.
Manage and implement multiple customer projects from kickoff to user acceptance testing and signoff.
Work with clients' technical teams to facilitate integration, provide custom solutions, and advise on configuration options.
Unbounce is a software company that provides a platform for building and optimizing landing pages. They are a remote-first team that values individuality and fosters an inclusive culture where employees can bring their full selves to work.
Provide technical configuration and programming for NiCE products.
Manage customer expectations and coordinate inter-departmental activities.
Serve as a mentor and coach for junior staff.
NiCE provides software products for customer experiences, financial crime, and public safety. The company has over 8,500 employees across 30+ countries and is known for its ambitious and game-changing culture.
Lead the delivery of complex product development programs driving growth and operational excellence.
Champion AI-native ways of working, using AI tools to accelerate program delivery and surface insights.
Establish governance frameworks and communication strategies to keep stakeholders informed and engaged.
ServiceNow is an AI platform company that helps businesses automate workflows and drive reinvention. It serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent are unstoppable.
Manage a regional portfolio of customers with complex customer experience deployments, driving adoption and value realization.
Establish technical standards and enablement frameworks to ensure consistency across partner-led implementations.
Coach and enable partners by simplifying complex architectures and helping them deliver stronger customer experiences.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They use technology to ensure fair and efficient candidate selection, and emphasize employee wellbeing and community engagement.
Design and architect scalable CX solutions using platforms like Zendesk, Amazon Connect, and AWS services.
Lead technical discovery sessions with prospects to translate business requirements into contact center solutions.
Build proof-of-concepts and configure sandbox environments to demonstrate real-world workflows.
Jobgether is an AI-powered job platform that matches candidates to roles using automated technology. They facilitate the hiring process by reviewing applications and sharing top candidates with partner companies.
Lead and manage the IT operations team, overseeing infrastructure, systems, and applications for optimal performance.
Develop and implement IT policies and procedures to improve operational efficiency and ensure compliance.
Provide technical guidance and support, while staying updated on emerging technologies to recommend innovative solutions.
Genpact is an advanced technology services and solutions company that uses process intelligence and artificial intelligence to deliver measurable outcomes for global enterprises. With over 140,000 employees, the company fosters a values-driven culture built on courage, curiosity, and inclusion, where bold thinkers solve real-world challenges.
Manage delivery of AI-enabled and infrastructure projects across agile teams.
Coordinate AI Engineers, DevOps Engineers, and other technical specialists.
Monitor project scope, timelines, risks, and maintain client communication.
Software Mind develops solutions that make an impact for companies around the globe. They cultivate a culture of openness, respect, grit, and enjoyment with cross-functional engineering teams.
Lead end-to-end transition of SCM, CMDB, and ITOM workstreams onto the ESOM contract.
Serve as primary point of contact for VA leadership, managing schedule, risk, and cross-functional coordination.
Develop and maintain integrated project schedule, track milestones, and manage scope changes.
IT Concepts dba Kentro is a technology solutions company that supports federal government missions, holding ISO certifications and CMMI ratings. They are a community of experts focused on teamwork and professional development, with recognition as a fast-growing company and a best place to work.
Maintain and optimize Customer Experience platforms like Zendesk and AWS Connect, managing triggers, automations, and workflows.
Drive the generative AI and automation roadmap, configuring and training AI solutions to improve customer support efficiency.
Monitor AI performance metrics, audit user permissions, and produce reports to support workforce management and system health.
Turnitin is a recognized innovator in global education, providing learning integrity solutions to over 16,000 institutions worldwide. It offers a remote-first culture with a diverse community of colleagues in over 35 countries.
Manage a group of assigned work requests and business process consulting projects.
Deliver webinars and workshops on ITIL, Project Portfolio Management, and Conversational AI.
Act as a solutions architect and assist clients with best practices for TeamDynamix adoption.
TeamDynamix provides technology solutions for IT service management, project portfolio management, and AI & automation. The company is remote-first with a flat structure and values diversity and inclusion.
Become a foremost product expert on the Highspot platform and its integrations.
Serve as primary technical point of contact for mid-to-upper market customers.
Provide proactive technical guidance and best-practice recommendations, including AI-powered features.
Highspot is a sales enablement platform that helps companies increase sales productivity. They are committed to building breakthrough software and fostering an inclusive culture where employees feel a deep sense of belonging.
Execute essential system enhancements and resolve process issues that directly support customer experience teams.
Proactively address access needs and implement minor yet impactful changes to keep operations running smoothly.
Leverage AI tools to inform troubleshooting strategies and optimize system configurations.
Sitetracker provides a platform for managing infrastructure deployments. The company focuses on operational excellence and customer experience, with a collaborative and growth-oriented culture.
Coordinate program operations and manage project schedule interdependencies across a geographically dispersed team.
Develop and implement innovative tools using Power BI, Power Automate, and AI/ML to streamline operations.
Support government contracts by creating deliverables, conducting analysis, and ensuring ethical standards.
LMI is a digital solutions provider dedicated to accelerating government impact with innovation and speed. The company serves defense, space, healthcare, and energy sectors with a collaborative and agile culture.
Lead the planning, coordination, and execution of complex IT programs supporting federal agency mission objectives.
Develop and maintain program management artifacts including schedules, budgets, risk registers, and performance metrics.
Prepare executive-level reports and briefings, and support strategic planning for emerging technologies like AI and ML.
We are a federal contracting company providing IT program management and technical services to government clients. We offer a comprehensive benefits package and are an Equal Opportunity Employer.