Senior Manager, Commercial Capabilities

Key Responsibilities:

• Support Commercial Systems roadmap, including CRM and other tools; partner with Commercial Strategy, Revenue Management, and Sales Leadership.
• Manage Salesforce platform: development, configuration, UAT, release management, and end-user training.
• Oversee custom tool development, define technical requirements, and ensure integration with the commercial systems ecosystem.

AI Roadmap:

• Develop AI roadmap for Commercial function: account prioritization, scoring, rep coaching, territory planning, content generation, and field reporting.
• Partner with IT, Data, and vendors to evaluate AI solutions; lead pilots and define scaling criteria.
• Champion responsible adoption, manage change, measure impact, and iterate based on feedback.

Team and Vendor Coordination:

• Lead a small team of Salesforce administrators and systems analysts.
• Coordinate with external vendors, system integrators, and technology partners.
• Track platform budgets, project milestones, and delivery progress across workstreams.