Lead the customer implementation process from contract signature through full adoption and handoff to Customer Success.
Manage 30–40 concurrent implementation projects, each involving multiple stakeholders and varying timelines.
Design, deliver, and adjust project plans and milestone schedules to ensure engagement and momentum throughout multi-month onboarding.
12twenty is an enterprise level talent acquisition platform connecting the world's largest employers with students and alumni from top business schools and other graduate level institutions. The company offers competitive salary and stock options and has a team that embodies a passion for continuous improvement and collaboration.
Lead remote software implementation projects from kickoff through successful go-live, managing customer activities, schedules, and deliverables.
Conduct discovery sessions, configure the FieldConnect platform, and coordinate ERP integration, testing, and production readiness.
Deliver train-the-trainer sessions, develop customer training materials, and drive customer adoption for a successful launch.
Cordance is a holding company that acquires and grows vertically focused B2B SaaS companies through long-term tactical and financial guidance. They are a team of experienced operators and subject-matter experts passionate about software and building businesses.
Manage a portfolio of onboarding projects, ensuring timely delivery and quality.
Partner with customers to understand business requirements and design solutions.
Educate customers on Qualio products and best practices, coordinating with internal teams.
Qualio is a unified quality and compliance management platform for regulated organizations. The team is all-remote, distributed across North America, Europe, and Australia, with a focus on security and quality.
Own the requirements for each onboarding and track every open item against it.
Coordinate across internal teams to ensure deliverables are on time and accurate.
Flag risks early to your manager with context and proposed solutions.
Doxel uses computer vision and AI to provide real-time construction progress tracking, helping teams make better decisions and deliver projects ahead of schedule. Backed by Insight Partners and Andreessen Horowitz, it has a rapidly growing team of engineers, scientists, and construction veterans serving industry leaders like Shell and Genentech.
Manage the complete onboarding lifecycle for restaurant partners, ensuring smooth software implementation and activation.
Deliver engaging virtual training sessions to help teams adopt new tools and maximize platform value.
Coordinate technical integrations and collaborate with cross-functional teams to solve challenges proactively.
Jobgether uses AI-powered matching to connect candidates with job opportunities, ensuring fair and objective application review. They operate globally, partnering with companies to streamline hiring processes.
Deliver best in class training to customers and ensure efficient implementation.
Leverage various softwares to conduct meaningful onboarding experiences.
Provide critical feedback to internal teams to maximize customer usage.
Cherry is a fast-growing FinTech that provides a Buy Now, Pay Later solution for medical practices like dentists and veterinarians. The company is led by Stanford entrepreneurs, backed by investors such as Kleiner Perkins and DCM, and has a startup culture focused on inclusivity and growth.
Serve as the primary project manager to customers while coordinating multiple simultaneous implementations.
Foster strong relationships with customers, acting as a trusted advisor throughout the project lifecycle.
Work collaboratively with customers and internal teams to define project objectives and scope.
SwiftConnect provides best-of-breed SaaS integration solutions for access control and enterprise-level customers. The company has a collaborative culture and focuses on customer satisfaction.
Lead professional services engagements including implementations, training, and conversions.
Perform needs assessments and provide product training and escalated support.
Track project work to ensure implementations are completed on-time and within budget.
Lone Wolf Technologies provides software solutions for the real estate industry. They are a technology company that offers a platform suite and professional services, with a focus on client implementations and training.
Drive end-to-end implementation programs from requirements gathering through launch, coordinating with cross-functional teams.
Serve as the primary partner contact, building trust and maintaining strong communication throughout projects.
Manage project timelines, identify risks, and ensure successful delivery aligned with business goals.
They deliver technology solutions that improve how businesses launch and scale modern insurance experiences. The company is a rapidly scaling organization with a collaborative, remote-first culture and passionate teams.
Manage customer onboarding and ensure successful adoption of Cision platforms.
Collaborate with cross-functional teams to deliver a world-class customer experience.
Utilize strong communication and consultative skills to achieve customer outcomes.
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. With over 75,000 clients including 84% of the Fortune 500, they foster an inclusive culture and have been named a Top Diversity Employer.
Manage all aspects of PrivacyPro implementation projects, including kick-off, software configuration, go-live, and training.
Act as main point of contact for customers, owning communications via Zoom meetings, emails, and project documentation.
Liaise between customer IT groups and internal teams to facilitate technical configuration and provide feedback for product enhancements.
Bluesight creates groundbreaking solutions that increase efficiency, safety, and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. It is a high-growth healthcare information technology company with over 3,000 customers and a start-up culture built on innovation and teamwork.
Support end-to-end implementations from kickoff to go-live by coordinating tasks, timelines, and stakeholders.
Configure Humanly's platform and support integration setup to match customer workflows.
Provide clear customer communication and partner with internal teams to keep projects moving forward.
Humanly builds AI-native hiring software that delivers pre-vetted candidates on demand for high-volume hiring. With a global team and a $25M Series B, they foster a culture of ownership, speed, and integrity.
Own the full customer onboarding path from training to adoption, ensuring value understanding.
Continuously monitor customer health risk through frequent outreach and update CRM status.
Partner closely with the Account Director on account planning, QBRs, and expansion strategies.
AudioEye is a digital accessibility company dedicated to eliminating barriers to web content for people with disabilities. The team is composed of passionate problem-solvers driven by purpose and impact, fostering a culture of ownership and collaboration.
Support customer implementations from discovery through go-live, gathering business requirements and configuring solutions.
Analyze customer data, execute SQL queries, and troubleshoot implementation issues to ensure successful technical delivery.
Serve as a trusted advisor, lead customer meetings, and collaborate cross-functionally with Product, Engineering, and Sales teams.
Yes Energy delivers real-time market data and electric power trading decision solutions. With over 1,000 market participants using their solutions daily and a team of more than 350 professionals, they foster an innovative, high-standards, and team-focused culture.
Own the delivery of all Micad/SINGU projects, ensuring consistent quality, on-time delivery, and customer satisfaction across every implementation.
Lead, manage, and develop a team of implementation specialists, setting clear goals and providing regular coaching and feedback.
Act as a technical advisor and product expert, guiding customers through complex configurations and driving successful go-lives.
SINGU provides a unified CAFM platform for managing warehouse, logistics, retail, and multi-site commercial real estate portfolios. Backed by a leading growth equity investor, the company manages 100,000+ buildings across 35+ countries, supporting over 500,000 professionals, and values adaptability, collaboration, and client focus.
Serve as an expert on Flock Safety products, providing quick and high-quality assistance to customers via phone, chat, and email.
Partner with Product, Engineering, Operations, Sales, and other teams to resolve escalated situations and improve customer experience.
Contribute to the Customer Help Center and make recommendations to enhance the product network.
Flock Safety builds technology that reduces crime and protects privacy by partnering with cities, businesses, schools, and neighborhoods. With over $1B in funding and an $8.3B valuation, they are a high-performance team united by urgency, ownership, and meaningful impact.
Own the onboarding relationship for each customer, keeping implementation on schedule.
Configure the platform, set up integrations, and train customers effectively.
Use AI tools to improve onboarding efficiency and identify issues early.
Super Dispatch builds software for the auto transport industry, including a Carrier TMS, Shipper TMS, SuperPay, and Super Loadboard. They are a fully remote, distributed team focused on transparency and solving complex problems.
Lead technical workstreams in enterprise sales cycles, translating prospect goals into GoodShip solutions.
Design and deliver tailored proofs of concept that demonstrate measurable value and accelerate deal closure.
Own technical continuity from contract signature through onboarding, ensuring successful implementation and value delivery.
GoodShip is an AI-powered platform that optimizes transportation networks for freight, enabling teams to reduce costs and improve service. It is a well-funded startup backed by top venture firms, with a culture of innovation, collaboration, and agility.
Build scalable onboarding experiences including email sequences, in-app guides, and webinars.
Monitor customer health at scale using adoption signals and engagement data.
Collaborate cross-functionally with Marketing, Product, and High Touch CS.
Solink transforms video security into real-time operational insights by integrating with existing cameras and systems. Trusted by over 30,000 locations across 32+ countries, they are rapidly growing and recognized as one of Ottawa's Best Places to Work.
Provide tailored services for paid implementation clients including consulting, building, and graphic design.
Work closely with clients to curate their onboarding journey and ensure apps pass review within six weeks.
Troubleshoot complex issues and partner with the team to improve the client experience.
Subsplash builds The Ultimate Engagement Platform for churches and ministries. The team of 280+ mission-driven people values humility, innovation, and excellence.