Implementation Specialist
Benefits
Unlimited PTO
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Primary Responsibilities:
- Support customer implementations from discovery through go-live.
- Gather and document business requirements, workflows, and solution designs.
- Configure customer environments and perform data validation.
Technical Delivery:
- Analyze customer data and validate calculations and implementation results.
- Write and execute SQL queries to support implementations and troubleshooting.
- Assist with system integrations, data exchanges, and configuration activities.
Customer Success:
- Serve as a trusted advisor throughout the implementation process.
- Lead customer meetings and provide regular project updates.
- Respond to customer questions and coordinate issue resolution.
Cross-Functional Collaboration:
- Partner with Product, Engineering, Customer Success, and Sales to deliver successful implementations.
- Contribute feedback to improve implementation methodologies and customer experience.
- Support continuous improvement of implementation processes and best practices.
Yes Energy
Yes Energy delivers real-time market data and electric power trading decision solutions. With over 1,000 market participants using their solutions daily and a team of more than 350 professionals, they foster an innovative, high-standards, and team-focused culture.