Source Job

• Lead the customer implementation process from contract signature through full adoption and handoff to Customer Success.
• Manage 30–40 concurrent implementation projects, each involving multiple stakeholders and varying timelines.
• Design, deliver, and adjust project plans and milestone schedules to ensure engagement and momentum throughout multi-month onboarding.

12twenty is an enterprise level talent acquisition platform connecting the world's largest employers with students and alumni from top business schools and other graduate level institutions. The company offers competitive salary and stock options and has a team that embodies a passion for continuous improvement and collaboration.

• Act as a trusted advisor and implementation partner for federal clients.
• Support full lifecycle project delivery from requirements gathering to post-implementation support.
• Engage with senior stakeholders to define goals and manage expectations.

Our partner is a firm that helps federal clients adopt and optimize mission-critical software solutions. They have a collaborative and mission-driven work culture focused on delivering measurable client value.

• Efficiently manage Professional Services projects through the full engagement lifecycle, ensuring scope and budget expectations are met.
• Maintain regular communications with stakeholders and manage project issues and risks to resolution.
• Foster internal and external customer relationships while supporting revenue recognition and invoicing processes.

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. With over 1,200 employees and strategic partnerships, they serve as a trusted advisor to more than 6,200 customers and Fortune 500 companies.

• Own end-to-end implementation plans for enterprise customers, managing timelines, milestones, dependencies, and stakeholder accountability.
• Coordinate workspace architecture, migration, and integration workstreams across customer IT, Solutions Engineering, and engineering escalations.
• Build the implementation playbook, turning each rollout into a documented, repeatable framework that scales with the business.

Linear builds the product development system for teams and agents, shaping tools for an AI-driven era. Founded in 2019, the company serves over 30,000 companies including OpenAI and Coinbase, with a distributed team across North America, Europe, and Australia, united by focus, fast execution, and software craftsmanship.

• Own the client relationship during implementation, conducting stakeholder interviews and ensuring alignment.
• Lead solution deployments with clear project plans, milestones, and risk mitigation.
• Leverage impact metrics to demonstrate ROI and support customer expansion.

Ascertain is building AI agents to automate administrative work for healthcare teams. Backed by Northwell Health and Deerfield Management, they save hundreds of staff hours weekly in major health systems and large specialty groups.

• Lead the full implementation lifecycle for enterprise clients, from kickoff to adoption, including platform configuration and user training.
• Facilitate discovery workshops and executive-level engagements with senior HR and IT leaders to drive adoption.
• Manage a portfolio of concurrent implementations, ensuring momentum and quality across workstreams.

HR Acuity is the leading provider of employee relations case management and investigation software, helping organizations standardize workplace issue reporting and investigation. This fast-growing, innovative company embraces a fully engaged mindset and fosters an inclusive, diverse workplace.

• Lead end-to-end delivery of customer implementation engagements, translating outcomes into a delivery plan and driving execution.
• Align multi-party teams on goals, outcomes, and ways of working, ensuring shared accountability and focus.
• Proactively identify and mitigate risks, own stakeholder communication, and drive scope change control to protect delivery commitments.

Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex business processes. Trusted by over 700 organizations worldwide, including 9 of top 10 US banks, Camunda offers a fully remote, global culture and has been named a Great Place to Work and GP Bullhound's Top 100 Next Unicorn.

• Serve as main point of contact for all cross-functional communications during new customer implementations.
• Lead technical launch operations, troubleshooting, and systems optimization for seamless client transitions.
• Collaborate with teams like Sales, Customer Success, and Marketing to refine launch processes and ensure on-time launches.

Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally. The company has delivered over 15 million sessions of mental health care and published more than 35 peer-reviewed studies.

• Lead end-to-end delivery of customer implementation engagements, translating outcomes into delivery plans and driving execution.
• Keep multi-party teams aligned on goals, outcomes, and budget, ensuring shared accountability.
• Proactively identify and mitigate delivery risks and remove blockers with technical credibility.

Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex business processes. Fully remote and global, they are transforming into an AI-first organization and are named on GP Bullhound's Top 100 Next Unicorn list and 2025 Great Place to Work certified.

• Drive implementation and deployment of Higher Logic's private white-label community software for customers.
• Serve as primary point of contact, managing multiple simultaneous implementations using standard project management methodology.
• Provide user training, elicit feedback, and work cross-functionally to resolve issues and collect requirements.

Higher Logic has been the industry leader in building community and engagement solutions since 2007. We’re a thriving company made up of authentic people and unique perspectives.

• Manage full-lifecycle software implementation projects from kickoff to go-live, driving clear client communication and risk mitigation.
• Configure client applications using no-code flow builders and conduct rigorous quality assurance testing for regulatory submissions.
• Coordinate cross-functionally with Implementation Consultants, Account Executives, and Product Managers to ensure seamless project delivery.

Veeva Systems is a mission-driven pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year and are a public benefit corporation committed to balancing customer, employee, society, and investor interests.

• Oversee strategic customers throughout their implementation journeys.
• Partner with account executives and solution engineering to scope and price services.
• Project manage implementation programs for our largest customers.

AcuityMD is a software and data platform accelerating access to medical technologies. Backed by Benchmark, Redpoint, and Ajax Health, the company helps MedTech companies improve patient care.

• Execute Risk & Compliance initiatives, manage privacy and security projects, and ensure alignment with organizational goals.
• Identify and mitigate operational, IT, and data privacy risks by partnering with cross-functional teams.
• Build and improve compliance frameworks, policies, and procedures aligned with regulations like PIPEDA, COPPA, and GDPR.

BIS Safety Software is a SaaS company that helps organizations manage safety, learning, and compliance through innovative software solutions. Founded in 2006, the company is headquartered in Sherwood Park, Alberta, and offers an Employee Stock Ownership Plan (ESOP) with a culture emphasizing humility and contribution over hierarchy.

• Manage the end-to-end implementation process for new clients, ensuring smooth onboarding and integration with existing systems.
• Collaborate with cross-functional teams including sales, product, and engineering to tailor solutions to client needs.
• Provide ongoing support and training to clients post-implementation to ensure satisfaction and retention.

Google is a multinational technology company specializing in internet-related services and products. It is one of the largest tech companies in the world, known for its innovative culture and large global workforce.

• Responsible for delivering complex technology projects aligned with enterprise IT strategy and compliance requirements.
• Applies advanced project management methodologies to manage risk, track performance, and ensure delivery quality.
• Must have experience leading teams in a matrixed environment and managing multiple workstreams.

BRMi is a management consulting firm that delivers complex technology projects for large financial enterprises. The company values diversity and offers comprehensive benefits including medical, dental, vision, and paid time off.

• Lead end-to-end implementation projects for new and existing customers, ensuring successful deployment and adoption of Swiftly's SaaS solutions.
• Provide technical guidance on data migration, system integrations, and data quality validation, including working with GTFS, AVL, and GPS feeds.
• Collaborate with cross-functional teams to drive platform adoption and deliver exceptional customer experiences.

Swiftly is a transit data platform that helps cities improve public transit efficiency. With over 200 agency clients, the company has a mission-driven culture focused on real-world impact.

• Support the Engagement Manager in planning and executing customer onboarding and implementation projects.
• Own project timelines, task boards, and status reporting across multiple concurrent engagements.
• Coordinate between internal teams and external stakeholders to ensure smooth delivery.

Nanonets builds AI agents that automate complex business processes like accounts payable and order management. They are a fast-growing company that values accuracy and efficiency, serving global enterprises.

• Own planning and execution of high-priority initiatives, building detailed project plans with milestones, dependencies, and stakeholder accountability.
• Drive day-to-day execution across cross-functional teams, facilitating kickoffs, status meetings, and retrospectives to ensure alignment.
• Create scalable project systems and processes, translating ambiguous initiatives into structured plans with clear deliverables and timelines.

BlackCloak protects corporate executives and high-profile individuals from digital threats like hackers, privacy leaks, and identity theft. It is a fast-growing startup with Fortune 500 clients and industry awards, offering a dynamic, 100% remote work environment.

• Manage all aspects of customer environment upgrades and internal initiatives for HealthEdge products.
• Partner with cross-functional teams to develop migration strategies and manage project risks.
• Communicate project status and thought leadership to stakeholders and drive high-quality delivery.

Healthedge revolutionizes healthcare through transaction automation and real-time engagement among payers, providers, and patients. The company has a passionate, collaborative team working remotely across the US and India, specializing in healthcare payer technology.

• Own end-to-end accountability for complex, multi-workstream customer engagements, including scope, timelines, budget, and risk management.
• Partner with customers and internal teams to shape AI agent use cases into clear delivery plans, ensuring business problems translate into deployable workflows.
• Lead steering committees and executive status reviews, communicating progress, risks, and outcome alignment while mentoring Senior TPMs.

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies, orchestrating the customer journey from onboarding to outcomes. With over 2,000 companies trusting its applications and AI agents, Gainsight fosters a culture of collaboration, curiosity, and human-first values.