Linear

Manage relationships with Linear’s top customers. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention.

As a Product Support Specialist at Linear, the role involves contributing to the future of the product by surfacing customer feedback and insights, supporting product betas and rollouts, contributing to our technical documentation, and engaging a technical customer community via social channels. Main responsibilities include supporting customers, investigating and resolving inbound customer issues, partnering with the engineering team, and leading strategic projects.