Linear

Build the backend for various user-facing features, optimize real-time, synchronized data delivery across our clients, and improve database and infrastructure performance by implementing caching solutions and connection pooling. Improve observability, monitoring, and alerting for our service so that we can better respond to operational incidents. Scale our service via architectural changes as well as infrastructure improvements, open-source any non-trivial innovations, and redefine best-in-class software development processes.

As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, supporting product betas and rollouts, contributing to our technical documentation, and engaging a technical customer community via social channels. You will support customers in end-to-end engagement, and investigate and resolve inbound customer issues reported through communication channels. You will partner with the engineering team and lead strategic projects.

Build AI-powered product features that feel native, fast, and delightful to use. Work with product and design to prototype and iterate on intelligent workflows and user interactions. Design backend services to power natural language interfaces, smart suggestions, agentic workloads, and more. Optimize prompts, fine-tune model behavior, and evaluate performance. Help to guide our agent platform, allowing third parties to bring agents into the core Linear experience as teammates.

Serve as the primary technical partner for Linear's most strategic prospects and customers. Play a dual role driving complex technical engagements through end-to-end demos, migrations, and integrations, and accelerating ramp for new sales hires by codifying best practices. Showcase our product’s value to prospects, uncover challenges and architect tailored solutions, drive successful sales evaluations, and champion customer needs internally.