Implementation Advisor

Role Overview:

• Drive implementation and deployment of Higher Logic's private white-label community software.
• Serve as primary point of contact for assigned customers.
• Achieve high customer satisfaction through excellent service and product knowledge.

Key Responsibilities:

• Manage multiple simultaneous implementations using standard project management methodology.
• Communicate project expectations to internal and external teams.
• Provide user training and elicit feedback; work cross-functionally to resolve issues.

Qualifications:

• Excellent communication and interpersonal skills.
• Self-motivated and accountable for achieving implementation and customer satisfaction targets.
• Strong organizational and problem-solving abilities.

Compensation and Benefits:

• Competitive compensation and comprehensive health benefits package.
• 401(k) plan with employer match.
• Healthcare and dependent-care flexible spending account and disability insurance.