Source Job

• Lead end-to-end delivery of customer implementation engagements, translating outcomes into a delivery plan and driving execution.
• Align multi-party teams on goals, outcomes, and ways of working, ensuring shared accountability and focus.
• Proactively identify and mitigate risks, own stakeholder communication, and drive scope change control to protect delivery commitments.

Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex business processes. Trusted by over 700 organizations worldwide, including 9 of top 10 US banks, Camunda offers a fully remote, global culture and has been named a Great Place to Work and GP Bullhound's Top 100 Next Unicorn.

• Position yourself as a subject matter expert on software business growth through technology and implement best practices for customer adoption.
• Develop and execute implementation project plans, manage integrations, and handle support requests during onboarding.
• Drive collaboration with internal teams and customers to achieve milestones, streamline procedures, and ensure long-term success.

HighLevel is an AI-powered business operating system for agencies, entrepreneurs, and SMBs to build, automate, and scale operations. With over 2,000 team members across 10+ countries, it operates as a global, remote-first organization focused on speed and ownership.

• Own the full project lifecycle from scoping through go-live and handover, running project boards and working groups with clear reporting.
• Lead discovery and design workshops with clinical, administrative, and IT stakeholders to map workflows and define future state using Lyrebird.
• Coordinate technical implementation across engineering, customer IT, integration teams, and third-party suppliers, managing configuration to fit local processes.

Lyrebird Health automates clinicians' time-consuming tasks to improve healthcare quality and accessibility. Thousands of clinicians across multiple disciplines use Lyrebird daily in environments where accuracy, safety, and time matter deeply, building trust and reducing cognitive load.

• Own the client relationship during implementation, conducting stakeholder interviews and ensuring alignment.
• Lead solution deployments with clear project plans, milestones, and risk mitigation.
• Leverage impact metrics to demonstrate ROI and support customer expansion.

Ascertain is building AI agents to automate administrative work for healthcare teams. Backed by Northwell Health and Deerfield Management, they save hundreds of staff hours weekly in major health systems and large specialty groups.

• Lead end-to-end implementation projects for new and existing customers, ensuring successful deployment and adoption of Swiftly's SaaS solutions.
• Provide technical guidance on data migration, system integrations, and data quality validation, including working with GTFS, AVL, and GPS feeds.
• Collaborate with cross-functional teams to drive platform adoption and deliver exceptional customer experiences.

Swiftly is a transit data platform that helps cities improve public transit efficiency. With over 200 agency clients, the company has a mission-driven culture focused on real-world impact.

• Own the end-to-end software implementation process for new clients via phone, email, or virtual meetings.
• Gather requirements, confirm project scope, and develop achievable timelines and goals with clients.
• Provide in-depth LMS training, manage multiple projects, and collaborate cross-departmentally.

Absorb Software is a leading global AI-driven learning platform provider that helps organizations unlock workforce potential through its Strategic Learning Systems approach. Trusted by over 3,300 organizations and 34 million users, the company fosters a supportive, collaborative culture focused on continuous learning and career growth.

• Manage the end-to-end implementation process for new clients, ensuring smooth onboarding and integration with existing systems.
• Collaborate with cross-functional teams including sales, product, and engineering to tailor solutions to client needs.
• Provide ongoing support and training to clients post-implementation to ensure satisfaction and retention.

Google is a multinational technology company specializing in internet-related services and products. It is one of the largest tech companies in the world, known for its innovative culture and large global workforce.

• Build, lead, and scale a high-performing EMEA Customer Success team.
• Design and execute customer journey strategies that increase adoption and retention.
• Orchestrate cross-functional execution with Sales, Product, Support, and Renewals.

Veeam is the Data and AI Trust Company, specializing in data resilience and security posture management. With over 550,000 customers and offices in more than 30 countries, Veeam fosters a culture of growth, learning, and impact.

• Own new customer onboarding and implementation, including pre-sales technical discovery and carrier integrations.
• Build scalable onboarding processes and tooling to manage 20+ concurrent implementations.
• Partner with Sales to ensure tight handoffs and drive faster time-to-launch and higher activation rates.

ShipScience is transforming the world of shipping intelligence with a platform that empowers ecommerce businesses through automated carrier claims filing, analytics, and carrier optimization. As a profitable logistics-tech company, they are a remote-first team looking for passionate members to shape the future of shipping.

• Lead, coach, and develop a team of Implementation Managers and Coordinators to drive performance and client success.
• Oversee the full lifecycle of client onboarding, ensuring implementations are delivered on time, within scope, and aligned with expectations.
• Partner cross-functionally with Product, Operations, and Training to continuously improve onboarding processes and outcomes.

PDMI provides pharmacy data processing and administrative services for PBMs, health plans, and hospital systems, including 340B administration and hospice services. The company has been recognized as a Best Employer in Ohio for 5 consecutive years and fosters a collaborative, flexible work culture.

• Own the requirements for each onboarding and track every open item against it.
• Coordinate across internal teams to ensure deliverables are on time and accurate.
• Flag risks early to your manager with context and proposed solutions.

Doxel uses computer vision and AI to provide real-time construction progress tracking, helping teams make better decisions and deliver projects ahead of schedule. Backed by Insight Partners and Andreessen Horowitz, it has a rapidly growing team of engineers, scientists, and construction veterans serving industry leaders like Shell and Genentech.

• Own the end-to-end implementation lifecycle for partner programs from requirements gathering through launch.
• Work closely with Engineering, Product, Design, and Customer Success Managers to coordinate delivery.
• Serve as the primary day-to-day partner contact during implementation projects and track project health proactively.

Sure provides innovative insurance programs that real customers interact with every day. The company is a growing SaaS platform environment working with top brands and carriers.

• Manage full-lifecycle software implementation projects from kickoff to go-live, driving clear client communication and risk mitigation.
• Configure client applications using no-code flow builders and conduct rigorous quality assurance testing for regulatory submissions.
• Coordinate cross-functionally with Implementation Consultants, Account Executives, and Product Managers to ensure seamless project delivery.

Veeva Systems is a mission-driven pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year and are a public benefit corporation committed to balancing customer, employee, society, and investor interests.

• Lead end-to-end delivery of customer implementation engagements, translating outcomes into delivery plans and driving execution.
• Keep multi-party teams aligned on goals, outcomes, and budget, ensuring shared accountability.
• Proactively identify and mitigate delivery risks and remove blockers with technical credibility.

Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex business processes. Fully remote and global, they are transforming into an AI-first organization and are named on GP Bullhound's Top 100 Next Unicorn list and 2025 Great Place to Work certified.

• Lead, mentor, and develop a team of Customer Success Managers, driving professional growth and accountability.
• Own team-level renewal, retention, and expansion metrics while maintaining visibility into the book of business.
• Serve as an escalation point for complex customer situations and coach CSMs on navigating enterprise relationships.

LogicGate provides an AI-powered GRC platform that helps enterprises manage governance, risk, and compliance. Recognized as a leader in the GRC market, the company fosters a culture of empowerment, inclusivity, and continuous growth through employee resource groups and community giving.

• Support Implementation Managers across customer onboarding and implementation projects, including project coordination and UAT preparation.
• Assist with testing activities, validation of customer configurations, and preparation of training deliverables and user guides.
• Coordinate with internal teams and maintain accurate records of implementation progress, open items, and customer readiness.

Vodori is a purpose-built SaaS company helping life sciences organizations accelerate compliant promotional content review. With two decades of experience, Vodori is the trusted choice for pharmaceutical, medical device, biotech, and diagnostics companies worldwide, and is rapidly expanding its footprint across enterprise life sciences organizations.

• Manage the onboarding and rollout of solutions for new and existing enterprise clients, bridging pre-sale discussions and onboarding experiences.
• Develop detailed project plans, define critical milestones, and proactively mitigate risks to ensure successful deployments for large accounts.
• Analyze implementation trends and data to translate insights into actionable plans for internal teams and external stakeholders.

AlphaSense provides AI-driven market intelligence and search, helping sophisticated companies remove uncertainty from decision-making. Founded in 2011, the company is headquartered in New York City with over 2,000 employees globally and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland, trusted by over 6,000 enterprise customers including a majority of the S&P 500.

• Own end-to-end client deployment execution from kickoff through go-live and post-launch transition.
• Develop and lead integrated Deployment and Change Management plans aligned to client business needs.
• Serve as the primary client-facing deployment owner during onboarding, building trusted relationships quickly.

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We combined with GfK in 2023 and operate in 100+ markets, covering more than 90% of the world’s population.

• Lead, coach, and develop a team of Project Managers and Senior Project Managers for enterprise healthcare technology implementations.
• Own delivery outcomes across your team’s portfolio, ensuring projects are delivered on time, within scope, and within budget.
• Partner cross-functionally with Delivery, Customer Success, Product, Technology and Operations to align priorities and optimize team utilization.

HealthEdge is a healthcare technology company delivering enterprise software solutions for healthcare. It operates with a remote-first policy and fosters a culture of accountability, transparency, and customer-focused execution.

• Lead the transformation of delivery engine across Technical Delivery, PMO, and Solutions Consulting.
• Work hand-in-hand with Product and Engineering to reimagine end-to-end delivery.
• Drive metrics like CSAT, time-to-implementation, and delivery predictability.

Clutch is a vertical SaaS company revolutionizing credit union lending with affordable solutions. Backed by A16z, it fosters a culture of innovation and AI-driven productivity.