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Role Overview:
- Lead and support technical implementation activities for customer and partner engagements.
- Provide technical consultation throughout project delivery.
- Manage multiple projects or engagements when required.
Accountabilities:
- Assess complex implementations and identify potential risks.
- Provide remote or onsite support for customer escalations.
- Maintain accurate timesheets and project documentation.
Requirements:
- At least 3 years of experience in technical consulting or cloud implementation.
- Mandatory hands-on experience with Genesys Cloud.
- Strong understanding of HTTP requests, REST web services, and JSON.
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