Lead and support technical implementation activities for customer and partner engagements, translating requirements into effective cloud-based solutions.
Provide technical consultation throughout project delivery, including solution configuration, test-plan validation, and issue resolution.
Manage multiple projects, maintain documentation, and stay current with new product capabilities and industry standards.
Develop customer, partner, and internal relationships to establish credibility and lead technical teams for Genesys Cloud implementations.
Own end-to-end project success including profitability, customer success, and mentoring team members.
Present solutions to clients, support deal closure, and contribute to RFP responses.
TTEC Digital pioneers engagement and growth solutions that fuel exceptional customer experience (CX). They have 1,800+ employees and are part of TTEC Holdings, with a Great Place to Work certification.
Lead end-to-end architecture and design of Genesys Cloud CX solutions.
Define technical roadmap and ensure integration with enterprise systems.
Provide hands-on technical leadership across design, development, and deployment phases.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With nearly 1000 full-time professionals and a 99% project success rate, they foster a culture of Relentless Performance and operate in over 25 countries.
Work alongside Account Executives to strategize and plan for deal success through the pre-sales process.
Lead technical discovery sessions to understand customer needs and articulate Twilio's solutions.
Build and present complex product demos to showcase Twilio Communications Products.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. The company is dedicated to remote-first work with a strong culture of connection and global inclusion, fostering a vibrant and diverse team.
Act as a technical expert on implementation and configuration of Flexera's cloud and on-premises solutions.
Analyze customer requirements and translate them into specification documents.
Design and create integrations between Flexera's solutions and third-party systems.
Flexera provides SaaS solutions for technology value optimization, helping IT, finance, and cloud teams gain insights into cost optimization and compliance. With over 50,000 customers globally, Flexera fosters a culture built on candor, passion, professionalism, and celebrating success.
Lead the migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect, designing scalable and secure solutions.
Implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services, integrating with CRM platforms.
Develop and maintain custom widgets and portals, leveraging AWS SDKs and APIs for enhanced agent and customer experiences.
Miratech is a global IT services and consulting company that helps visionaries change the world by bringing together enterprise and start-up innovation. The company retains nearly 1000 full-time professionals across 5 continents and 25 countries, with an annual growth rate exceeding 25% and a culture of Relentless Performance.
Provide technical leadership throughout customer engagements, implementing and optimizing enterprise software solutions.
Analyze customer requirements and translate business needs into detailed technical specifications and solution designs.
Manage multiple projects simultaneously while maintaining strong delivery standards and customer satisfaction.
Our partner is a technology company that provides enterprise software solutions and consulting services. They foster a collaborative, inclusive culture with opportunities for professional growth and global project exposure.
Build product expertise through hands-on collaboration and structured training.
Guide customers through software onboarding, tracking project milestones and deliverables.
Deliver engaging client training and ensure smooth, confident software adoption.
WorkWave provides software that helps essential service teams manage their daily operations. The company has a global remote-first workforce with employees in over 30 states and 7 countries, and is known for its award-winning culture.
Design, develop, configure, and implement solutions on the ServiceNow platform.
Analyze business requirements and translate them into scalable technical solutions.
Collaborate with clients to gather requirements, provide technical recommendations, and define best practices.
TTEC Digital pioneers engagement and growth solutions that fuel exceptional customer experience (CX). With 1,800+ employees and a sister company of 60,000+, they are a Great Place to Work certified organization that values employee experience.
Partner with Account Executives to execute pre-sales activities including demonstrations and technical presentations. - Lead technical discovery and design innovative solutions to solve customer communication challenges. - Build strong relationships with both technical and non-technical stakeholders as a trusted advisor.
Twilio is a remote-first company shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses. They have a strong culture of connection and global inclusion, with a vibrant team.
Design and deploy integrations using Cresta SDKs, APIs, and technologies like Go, Python, and JavaScript.
Partner with technical stakeholders across APAC to ensure seamless deployment within complex enterprise environments.
Manage multiple customer projects, troubleshoot issues, and identify opportunities to expand Cresta's impact.
Cresta is a unified AI platform that transforms customer experience by combining conversational AI agents, real-time agent augmentation, and conversation intelligence to drive revenue and efficiency. Backed by over $270 million from top investors like a16z, Greylock, and Sequoia, the company is led by former Google AI leaders and serves enterprises like United Airlines and Marriott.
Execute technical Scope of Work for projects, assist Project Manager with client updates, and identify potential issues.
Perform cloud migrations, server setup, network configuration, and mentor less experienced team members.
Ensure quality standards and communicate with clients via video, audio, and in-person meetings.
RedHelm is a technology partner delivering industry-leading cybersecurity and full-stack IT services. They are building an environment focused on innovation, accountability, and collaboration.
Lead the customer implementation process from contract signature through full adoption and handoff to Customer Success.
Manage 30–40 concurrent implementation projects, each involving multiple stakeholders and varying timelines.
Conduct live training sessions, working sessions, and executive-level updates via video conference.
12twenty is a leading talent acquisition platform connecting employers with elite early career professionals from top institutions. The company is fast-growing and fosters a collaborative, customer-first culture.
Implement Mavenoid for customers and empower the sales team to close more deals.
Collaborate with Customer Success and Product teams to create and manage documentation.
Teach and empower customers to use Mavenoid while staying up to date with product features.
Mavenoid is the Intelligent Support Platform for products and devices, delivering best-in-class customer support with intelligent troubleshooting and remote support. Having raised our Series B, we are a remote-first company with a small, impactful team operating globally.
Develop technical and business subject matter expertise in xMatters use cases and products, leading clients through requirements and value mapping exercises.
Manage client expectations, adoption, and process improvement, supporting minor integration updates and knowledge transfer activities.
Communicate regularly with customers and account teams to build effective relationships and drive successful deployments.
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events using their critical event management technology. They are part of a larger organization with offices worldwide, offering a collaborative culture where team members pitch in for customer success.
Join Xplor Pay as an Implementation Specialist to help new customers get optimally set up on their platforms.
Coordinate internally across teams to provide customers with a single point of contact during onboarding.
Act as a trusted advisor, guiding merchants through the implementation and adoption of the full product suite.
Xplor provides cloud-based, intuitive technology solutions for small and medium-sized businesses, enabling them to manage business operations and payments. With over 130,000 businesses in 72+ countries and backed by major investors, the company fosters a culture of teamwork, transparency, and ownership.
Lead end-to-end delivery of Cortex onboarding and implementation packages.
Serve as the main technical point of contact during implementation, troubleshooting and advising.
Design, configure, and scale Cortex setups across the engineering toolchain.
Cortex is an Engineering Operations Platform that enables organizations to improve operational maturity and reduce developer friction. The company is fully remote with about 80 employees and recently raised $60M in Series C funding.
Partner cross-functionally during pre- and post-sales to translate technical requirements into scalable integration solutions for internal teams and external customers.
Drive the onboarding process by assessing customer needs, communicating integration steps, and overseeing live launch and hand-off to account management.
Triage and resolve technical issues while continuously creating documentation, playbooks, and mapping of requirements and dependencies.
Firework is an AI and video commerce company that combines cutting-edge technology with an exclusive network of enterprise brands and retailers to redefine the future of commerce. Operating at global scale with over $235M raised from investors like SoftBank Vision Fund 2, we offer a fast-paced, innovative environment where ambitious teams solve complex challenges.
Act as the technical expert supporting customers using Zimperium's mobile security solution.
Troubleshoot and resolve customer issues through research, diagnosis, and collaboration with internal teams.
Maintain high customer satisfaction and take ownership of issues from resolution to documentation.
Zimperium is the world leader in mobile security, providing AI-driven, on-device protection for mobile devices and applications. They are a fast-growing company with a mission to empower secure operations in dynamic digital environments.
Lead design, deployment, and automation efforts for public cloud networking solutions.
Serve as a technical point of escalation and drive incidents to resolution.
Develop client assessment deliverables and mentor team members.
AHEAD builds platforms for digital business, weaving together advances in cloud infrastructure, automation, analytics, and software delivery to help enterprises achieve digital transformation. The company prioritizes a culture of belonging and is an equal opportunity employer, embracing diverse candidates.
Lead the implementation of client technology projects, ensuring alignment with scope, timelines, and business objectives.
Configure, deploy, and troubleshoot Microsoft cloud, security, and infrastructure technologies including M365, Azure, Intune, Defender, and Sentinel.
Collaborate with project teams and clients to execute complex technology initiatives from planning through completion.
Our partner is a technology solutions provider delivering secure, reliable, and scalable Microsoft cloud, infrastructure, and security solutions to clients. They operate as a consulting firm with a client-focused culture, emphasizing project delivery and technical expertise, though specific size is not mentioned.