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Role Overview:
- Lead the migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect.
- Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services.
- Develop and integrate custom chat widgets and portals, including JWT authentication and secure API invocation.
Technologies:
- AWS services: Lambda, API Gateway, DynamoDB, S3, CloudWatch, Cognito.
- GenAI tools: Amazon Bedrock, OpenAI, LangChain.
- CRM platforms: Salesforce, ServiceNow.
Qualifications:
- 5+ years in contact center platforms, at least 3 in Amazon Connect.
- 2+ years implementing digital channels (chat, chatbot, SMS, email, WhatsApp).
- Strong proficiency in AWS services and experience with JWT, secure API invocation, and custom widget development.
Miratech
Miratech is a global IT services and consulting company that helps visionaries change the world by bringing together enterprise and start-up innovation. The company retains nearly 1000 full-time professionals across 5 continents and 25 countries, with an annual growth rate exceeding 25% and a culture of Relentless Performance.