Design and architect scalable CX solutions using platforms like Zendesk, Amazon Connect, and AWS services.
Lead technical discovery sessions with prospects to translate business requirements into contact center solutions.
Build proof-of-concepts and configure sandbox environments to demonstrate real-world workflows.
Jobgether is an AI-powered job platform that matches candidates to roles using automated technology. They facilitate the hiring process by reviewing applications and sharing top candidates with partner companies.
Lead deep dive architecture and design sessions focused on Amazon Connect and modern customer experience solutions.
Design and architect comprehensive customer experience solutions leveraging AWS services, with a focus on Amazon Connect and generative AI integration.
Contribute to blogs, white papers, webinars, and presentations that showcase Caylent's CX expertise.
Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). They are a fully remote global company with employees in Canada, the United States, and Latin America, celebrating culture and fostering technological curiosity.
Design and develop AI-powered automation solutions using AWS Bedrock and build orchestrated AI agents for IT help desk workflows.
Implement integrations with enterprise platforms via REST APIs and build serverless applications using AWS Lambda and Step Functions.
Participate in architecture discussions, collaborate with engineering teams, and continuously improve AI agent performance.
Oowlish is a rapidly expanding software development company in Latin America that creates pioneering digital solutions for premier clients in the United States and Europe. It is certified as a Great Place to Work and offers a nurturing environment with opportunities for professional growth and international impact.
Support and maintain AWS-based CCaaS contact center environments to ensure high availability and system reliability.
Monitor, troubleshoot, and resolve production issues using observability tools like Splunk and Zabbix.
Collaborate with developers and architects to enforce logging standards and enhance monitoring capabilities.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises and startups. With nearly 1000 full-time professionals and a culture of Relentless Performance, the company has a 99% project success rate and operates in 25 countries across 5 continents.
Lead the design and architecture of cloud-based CCaaS ecosystems to transform customer experiences.
Analyze complex business requirements and design comprehensive technical architectures integrating CCaaS with CRM, AI, and WFM.
Support sales teams with deep technical expertise and develop customized solution proposals.
Miratech helps visionaries change the world as a global IT services and consulting company. With nearly 1000 full-time professionals and a culture of Relentless Performance, they achieve over 99% project success and 25% annual growth.
Design, develop, and enhance proactive monitoring capabilities for the AWS Connect CCaaS platform to ensure system reliability and operational excellence.
Troubleshoot production issues, perform root cause analysis, and implement corrective actions to minimize system downtime and service disruptions.
Collaborate closely with developers, architects, and platform owners to enforce logging standards and monitoring best practices that enable effective troubleshooting and observability.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With nearly 1000 full-time professionals and a culture of Relentless Performance, they achieve over 99% project success rate and operate in over 25 countries.
Administers Microsoft Teams Phone, Amazon Connect, and other enterprise communication platforms to ensure secure, reliable operations.
Provides advanced Tier II/III support, troubleshooting complex voice and infrastructure issues across cloud and on-premises systems.
Drives automation and modernization through scripting, workflow optimization, and cross-functional collaboration to improve service reliability.
ERC Pathlight is a leading treatment provider for eating disorders and mood, anxiety, and trauma-related conditions, offering innovative, evidence-based care nationwide. Founded in 2008, the organization supports over 6,000 patients annually and fosters a collaborative, mission-driven culture focused on expanding access to mental health care.
Drive modernization of legacy platforms and user experiences with API-first, microservices-first, and event-driven architectures.
Provide architectural direction and mentorship to Team Leads and engineering squads.
Collaborate with clients and business leaders to propose and negotiate technical approaches.
Miratech is a global IT services and consulting company that supports digital transformation for some of the world's largest enterprises. With nearly 1,000 full-time professionals and operations in over 25 countries, the company has a culture of Relentless Performance and a 99% project success rate.
Lead the design and delivery of complex enterprise-grade generative and agentic AI systems on AWS using services like Amazon Bedrock and SageMaker.
Architect scalable, secure, and production-ready AI platforms aligned with the AWS Well-Architected Framework.
Mentor engineers and collaborate with cross-functional teams to drive AWS AI practice evolution.
Robots & Pencils builds smart systems for a human world, blending creativity, engineering, and AWS-powered AI to help organizations reimagine how they work. They are a team of engineers and creatives with a culture of innovation and craftsmanship, focused on delivering enterprise-scale solutions.
You will configure and implement Genesys Cloud features including voice, digital channels, IVR/Architect flows, queues, routing strategies, and workforce engagement components.
You will perform detailed technical analysis, requirements gathering, and solution validation for customer environments.
You will troubleshoot and resolve complex issues related to telephony, SIP, routing logic, APIs, and platform performance.
NWN is an AI-powered technology solutions provider for North America's public and private organizations. The company has over 1,000 experts and a customer-obsessed culture, earning a 75 Customer Net Promoter Score.
Design and deliver production-grade AI/ML and GenAI solutions on cloud platforms like AWS, ensuring scalability and business value.
Act as a senior technical advisor for enterprise customers, translating challenges into secure, cost-efficient cloud architectures.
Develop reusable frameworks and best practices from delivery work to scale successful solutions across customers.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The company operates with a global, remote-first team focused on efficient recruitment.
Manage a regional portfolio of customers with complex customer experience deployments, driving adoption and value realization.
Establish technical standards and enablement frameworks to ensure consistency across partner-led implementations.
Coach and enable partners by simplifying complex architectures and helping them deliver stronger customer experiences.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They use technology to ensure fair and efficient candidate selection, and emphasize employee wellbeing and community engagement.