Serve as the technical point of contact for customers, owning integration health throughout their journey.
Diagnose and resolve API, webhook, and data flow issues by writing code and scripts.
Bridge customer feedback to Product and Engineering, improving onboarding and documentation.
Catena normalizes real-time telematics and execution data from millions of devices across trucks and trailers into a single API. It is an early-stage startup backed by $8.25M, offering high ownership and a remote-friendly culture.
Act as the primary point of contact for advanced technical support and product-related inquiries, providing exceptional service through email and live calls.
Troubleshoot and resolve complex technical issues involving APIs, SAML, SSO, integrations, and data connectors, collaborating with product and engineering teams.
Develop and maintain technical documentation, conduct training sessions, and continuously improve the support process.
Auto Integrate makes leased vehicle maintenance frictionless for millions of customers in the USA and Canada. We are a small, global team within Fleetio, combining the resources of a scaled SaaS company with the agility of a niche market leader.
Directly own end-to-end delivery for 2-3 of our largest customer implementations, including build, testing, and go-live.
Lead cross-functional triage of issues surfaced during implementations, translating customer-facing problems into well-scoped tickets for Product and Engineering.
Increase implementation efficiency by designing process, tooling, and standards that help the team deliver more effectively.
Clutch is a revolutionary vertical SaaS company backed by Andreessen Horowitz, aiming to transform how Credit Unions engage with members by providing affordable lending solutions. The company is rapidly growing and has a Professional Services team with a bias for Customer Success, working closely with Product and Engineering.
Lead customer implementation projects by configuring the platform to meet technical and business requirements.
Design and maintain data pipelines, API integrations, and automated workflows for reliable data exchange.
Analyze complex datasets and develop dashboards, reports, and visualizations that provide actionable business insights.
Watershed is a globally recognized learning analytics platform that helps organizations improve learning and workforce performance through data-driven insights. The company fosters a collaborative, international team environment with opportunities for professional growth and a commitment to diversity and inclusion.
Own technical onboarding for new customers, scoping plans and handling SDK implementation, integration, and data mapping.
Train customers on platform fundamentals so they can build, target, and publish experiences independently.
Serve as the go-to technical contact for VIP accounts, diagnosing issues and collaborating with Support Engineering.
Appcues is a customer experience platform that helps companies build targeted, high-impact in-app experiences. They are a remote-first company since 2020, fostering transparency and collaboration with a distributed team across the US.
Configure Plenful for new customers and use cases, executing implementations and refining processes.
Engage customers in meetings to gather feedback and guide timelines for seamless experiences.
Collaborate with Sales, Account Management, Engineering, and Product to drive customer success and expansions.
Plenful builds an AI workflow automation platform for healthcare teams, backed by a $50M Series B from notable investors. They serve 90+ leading health systems across the US and are growing rapidly.
Guide customers through implementation and API integrations as the primary technical advisor.
Troubleshoot complex API and integration issues, collaborating with Engineering.
Partner with Customer Success, Sales, and Product to optimize platform adoption and satisfaction.
We provide the world's easiest background check, simplifying trust for jobs, homes, and opportunities. We have raised over $127M and have been recognized by Deloitte Fast 50 for three years, with a culture of curiosity, collaboration, and high performance.
Help customers install, migrate, configure, and adopt GitLab through technical delivery, training, and advisory services.
Use a consultative approach to assess each customer's goals and identify ways to achieve their vision more effectively.
Collaborate with GitLab Product and Engineering teams to support customer success and contribute improvements to GitLab features and processes.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security risk. With over 50 million registered users and more than 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.
Troubleshoot complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.
Collaborate with Engineering to escalate and prioritize product gaps, bugs, and client feedback for improvement.
Build internal tools, scripts, and dashboards to enhance support efficiency and monitor API health proactively.
Zerohash is the leading crypto and stablecoin infrastructure platform, enabling banks and fintechs to offer digital asset services without building blockchain infrastructure. Founded in 2017, the company has raised over $280 million in funding and is trusted by major financial brands, guided by principles of independence, passion, and collaboration.
Deliver advanced technical sessions and enablement series for platform, DevOps, security, and engineering audiences.
Build scalable PoC frameworks and technical assets that drive Docker adoption and secure SDLC practices.
Produce deep technical content and serve as an escalation point for complex architectural questions.
Docker provides containerization tools trusted by over 20 million monthly users, enabling developers to build, share, and run applications. The company is a globally distributed, remote-first team at the center of AI-driven software development.
Build sample applications and proof-of-concept integrations for common patterns using RESTful APIs, authentication, and real-time streaming.
Troubleshoot partner integration challenges hands-on, documenting patterns and translating technical concepts for diverse audiences.
Translate partner feedback into clear problem statements for Product and Engineering teams to influence platform direction.
NICE is a market leader in customer experience platforms, providing software products used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NICE fosters a culture of ambition, high standards, and innovation.
Resolve customer-reported issues quickly and thoroughly, from investigation through to a durable fix.
Diagnose complex, ambiguous problems across services and data pipelines, tracing them to root cause.
Deliver high-quality engineering work that improves the platform and directly addresses customer needs.
VulnCheck delivers structured exploit intelligence on what is actively weaponized in the wild, purpose-built for data lakes, ETL pipelines, automation, and AI workflows. Founded in 2021, the company has a transparent, collaborative, and supportive culture with a team of cybersecurity experts.
Lead technical onboarding and configuration of Marqeta's standardized products for new customers.
Serve as the technical expert guiding customers through API integration and troubleshooting.
Advocate for customers by providing feedback to internal teams and creating training content to scale knowledge.
Marqeta is on a mission to change the way money moves by providing a card issuing platform for embedded finance. The company powers well-known brands like Block, Cash App, and Affirm, and values innovation, customer focus, and teamwork.
Provide technical support to users via tickets, chat, and community forums.
Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.
Collaborate with the engineering team to escalate and resolve complex technical challenges.
n8n is an open workflow orchestration platform for AI, giving technical teams the freedom of code with the speed of no-code. The company has grown to over 260 employees across Europe and the US, with a strong community of 650,000 active developers and a valuation of $5.2bn.
Design and maintain scalable, high-performance systems for massive data ingestion and high availability.
Build resilient API integrations and advance observability with comprehensive logging and monitoring.
Optimize software delivery through CI/CD pipelines and foster collaborative excellence through Agile practices.
Pagefreezer provides solutions for archiving online content to ensure compliance and enable litigation. The company has been recognized as one of Canada's top employers and fosters a values-led culture.
Act as a trusted technical advisor throughout the entire customer lifecycle, from initial discovery to long-term adoption and account expansion.
Lead technical discovery, build architectures, and deliver product demonstrations and Proof of Concepts across Cloudflare's Security, Networking, and Developer Platforms.
Utilize AI-augmented workflows to automate routine tasks and focus on high-value strategic advisory and measurable business outcomes.
Cloudflare runs one of the world’s largest networks that powers millions of websites and Internet properties for customers ranging from individual bloggers to Fortune 500 companies. The company has been named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
Partner directly with enterprise customers to scope, design, and implement automations on the Kognitos platform.
Translate ambiguous business requirements and undocumented processes into working 'English as Code' automations.
Build custom integrations between Kognitos and customer systems: ERPs, databases, APIs, email, and document sources.
Kognitos is a neurosymbolic agentic AI platform that automates finance, accounts payable, healthcare, and IT workflows in plain English. The company is trusted by enterprise customers including PepsiCo and Wipro, and has engineering and customer-success teams distributed across North America, Europe, and India.
Lead technical engagements end-to-end from POC workshops to production deployment, shipping production code directly in customer codebases.
Architect solutions that pass customer security reviews, and run high-energy hackathons to accelerate adoption of new solutions.
Synthesize field insights from deployments to inform R&D, and build reusable technical assets to support customer adoption.
Twilio delivers innovative communication solutions to hundreds of thousands of businesses and millions of developers worldwide. The company is remote-first, with a strong culture of connection and global inclusion, and a diverse team making a global impact.
Serve as the primary strategic technical advisor for assigned Enterprise customers, owning architecture and technical strategy.
Lead architecture review workshops and guide design and implementation choices across connectors, APIs, and agent workflows.
Productionize advanced customer workflows by defining evals, governance, observability, and production-readiness requirements.
Glean is a Work AI platform that provides intelligent enterprise search, AI assistants, and AI agents to help organizations work smarter. With over 1,000 employees across 25 countries, Glean is recognized as one of the most innovative AI companies and fosters a diverse, inclusive culture.
Join Xplor Pay as an Implementation Specialist to help new customers get optimally set up on their platforms.
Coordinate internally across teams to provide customers with a single point of contact during onboarding.
Act as a trusted advisor, guiding merchants through the implementation and adoption of the full product suite.
Xplor provides cloud-based, intuitive technology solutions for small and medium-sized businesses, enabling them to manage business operations and payments. With over 130,000 businesses in 72+ countries and backed by major investors, the company fosters a culture of teamwork, transparency, and ownership.