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What You'll Be Doing:
- Act as the primary point of contact for advanced technical support and product-related inquiries.
- Troubleshoot and resolve complex technical issues, ensuring prompt and effective solutions.
- Develop and maintain detailed technical documentation and conduct training sessions.
Qualifications:
- 3+ years of experience in a technical support role, with at least 1 year in Tier 3.
- Proficiency in APIs, SAML, SSO, integrations, and data connectors.
- Strong problem-solving, communication, and customer focus.
Benefits:
- Health, dental, and vision coverage.
- Incentive stock options and PTO.
- Professional development funds and wellbeing fund.
Auto Integrate
Auto Integrate makes leased vehicle maintenance frictionless for millions of customers in the USA and Canada. We are a small, global team within Fleetio, combining the resources of a scaled SaaS company with the agility of a niche market leader.