Technical Account Manager

Role Overview:

• Act as primary technical liaison between Bolster and a major technology Partner, handling escalations beyond the Partner's free support.
• Support named enterprise and strategic accounts sold directly by Bolster, embedding with Customer Success Managers to drive adoption.
• Navigate the Partner's tiered support model to identify coverage gaps and step in with product expertise.

What You'll Do:

• Serve as escalation point for customer issues not covered by the Partner's Service Account Manager, baseline support, or paid services.
• Support onboarding and managed integrations, including training customers on setup and ongoing maintenance.
• Build collaborative relationships with Partner's account managers and support engineers to ensure smooth handoffs.

Qualifications:

• Experience in Technical Account Management or similar customer-facing technical role, ideally with channel partner or white-label business models.
• Solid understanding of tiered SaaS support models (break-fix vs. professional services vs. managed services).
• Strong communication skills to bridge business and technical stakeholders; self-directed and organized.

Compensation & Benefits:

• Base salary $80,000 - $140,000 per year, plus potential incentive compensation, equity, and comprehensive benefits.
• Excellent medical, dental, and vision insurance; flexible time off + paid holidays; equity + 401(k) plan.
• Equal opportunity employer fostering an inclusive workplace; AI tools may be used in hiring but final decisions are human-made.