Act as an intermediary between partners and the SOC team, providing exceptional customer support via phone, email, and chat.
Break down complex SOC concepts, log data, and product behavior into digestible guidance for partners.
Collaborate with internal teams to troubleshoot product issues and advocate for partner needs.
Huntress is a cybersecurity company founded by former NSA operators, offering enterprise-grade security to businesses of all sizes. It is a fully remote global team securing over 5M endpoints and 11M identities, with a culture of passionate ethical hackers.
Provide timely customer support across phone, chat, email, and ticketing channels, resolving PCI DSS inquiries with first-contact resolution.
Guide customers through compliance processes using clear, step-by-step instructions and troubleshoot the online platform.
Maintain accurate records, identify recurring issues, and recommend process improvements to enhance efficiency.
The company specializes in payment-card compliance and cybersecurity solutions, providing customer support for PCI DSS requirements. It is a remote-first organization that values accuracy and customer-first mindset, though specific team size is not disclosed.
Build and lead a team of incident responders, engineering automation and tooling to make response faster and more scalable.
Guide program maturity through AI-assisted workflows, operational excellence, and cross-functional partnerships.
Serve as incident manager during complex, high-severity events, balancing strategic priorities with team development.
1Password is a cybersecurity company that builds enterprise password management and unified access management solutions, trusted by over 180,000 businesses. With over $400M in ARR and a spot on the Forbes Cloud 100 for four years, the company fosters a human-centric, collaborative culture that values innovation and speed.
Manage the information security ticketing process and serve as initial point of contact for security events.
Provide technical support, investigate alerts, and document resolutions.
Collaborate with GRC and other teams to improve security processes and awareness.
The partner company is a distributed organization focused on information security. The company size is not specified, but it offers a remote-first culture with comprehensive benefits.
Triage and evaluate threat information from multiple simulated sources to determine relevance and credibility.
Analyze simulated threat actors and their TTPs to assess potential organizational risk.
Produce actionable intelligence assessments and brief decision-makers on technical findings.
They provide simulation-based cyber threat intelligence training and analysis. They are a partner company that hires remote analysts for professional development.
Manage Services projects, resource management, and customer relationships using tools like Kantata, Jira, and Confluence.
Schedule and lead meetings such as client-facing kick-offs, retrospectives, and resource allocation to ensure key milestones are met.
Coordinate project documents requiring customer feedback and purge data according to retention policies.
SpecterOps is a cybersecurity services company specializing in offensive and defensive security assessments. They are a fast-growing company with a focus on building world-class delivery and development teams, offering a culture of passionate curiosity, consistent improvement, empathy, sustainability, humility, and empowerment through transparency.
Support ransomware and cyber extortion engagements by managing threat actor communications and maintaining accurate case documentation.
Conduct research on threat actor groups, campaigns, and malware to provide actionable intelligence for active cases.
Coordinate with internal teams and external partners to ensure timely and accurate communication throughout engagements.
The company specializes in ransomware and cyber extortion incident response, supporting active engagements. They foster a collaborative remote culture with opportunities for professional growth and development.
Provide consistent and qualified responses to tenders and assurance questionnaires from customers.
Produce and maintain security assurance documentation required for accreditation.
Schedule security testing, create remediation plans, and drive remediation of vulnerabilities.
NEC Software Solutions, part of global tech giant NEC Corporation, develops software that powers emergency services, public transport, healthcare, and government operations. With over 3,000 employees, we foster a collaborative culture focused on pushing boundaries and supporting public services.
You cover a broad range of security work including hands-on coding, incident response, and threat hunting.
You review and triage security submissions and bug bounties, and help improve incident response processes.
You communicate security requirements to non-technical teams and support access governance and permission management.
Eneba builds an open, safe, and sustainable marketplace for gamers. They support over 20 million active users and foster a culture of ownership, growth, and collaboration.
Own the security program day-to-day, pursuing ISO 27001 certification and FedRAMP readiness.
Manage GRC tool (Vanta), maintain SOC 2 Type II, and run vendor security reviews.
Answer customer security questionnaires and ensure compliance documents are accurate.
Massed Compute is building a modern GPU cloud platform for AI and high-performance compute workloads. We are a lean, ambitious team operating in one of the most important technology markets in the world.