Serve as technical liaison between Bolster and a major technology partner, escalating customer issues beyond partner's free support.
Support named enterprise accounts directly, driving product adoption and expanding platform usage alongside Customer Success Managers.
Track support themes and feed insights to product, sales, and customer success teams for continuous improvement.
Bolster is an AI-driven SaaS platform that detects and takes down phishing and scam sites in real time, protecting top brands and consumers. The company values collaboration, curiosity, and ownership, with a culture of building scalable solutions and experimentation.
You will serve as a trusted technical advisor guiding federal customers through Wiz deployment, configuration, and operationalization using cloud-security best practices.
You will act as the primary technical liaison for complex architectural and operational challenges in federal cloud environments.
You will help customers develop success plans with measurable goals aligned to their organizational security, compliance, and mission objectives.
Wiz is a cloud security platform that redefines security for the AI era, enabling teams to secure cloud and AI applications. They are one of the fastest-growing startups, trusted by over 65% of the Fortune 100, scanning over 230 billion files daily, with a culture that values world-class talent and is now powered by Google.
Serve as the primary technical liaison for customers, ensuring successful adoption and optimization of security solutions.
Provide advanced technical support and collaborate with product and engineering teams to resolve complex customer issues.
Conduct technical account reviews, onboarding sessions, and training to drive customer success and product adoption.
The company is a cybersecurity firm that helps organizations maximize the value of advanced security solutions. It is a fast-growing, remote-first company with a culture centered on collaboration, growth, and employee empowerment.