Manage partner integrations and ensure production readiness through configuration and testing.
Investigate transaction failures using logs and monitoring tools to determine root causes.
Provide L2/L3 technical support and collaborate with cross-functional teams to improve reliability.
The partner company specializes in fintech integration and support services. It is an agile, international team focused on transparency and innovation.
Lead technical onboarding and configuration of Marqeta's standardized products for new customers.
Serve as the technical expert guiding customers through API integration and troubleshooting.
Advocate for customers by providing feedback to internal teams and creating training content to scale knowledge.
Marqeta is on a mission to change the way money moves by providing a card issuing platform for embedded finance. The company powers well-known brands like Block, Cash App, and Affirm, and values innovation, customer focus, and teamwork.
Act as the primary point of contact for advanced technical support and product-related inquiries, providing exceptional service through email and live calls.
Troubleshoot and resolve complex technical issues involving APIs, SAML, SSO, integrations, and data connectors, collaborating with product and engineering teams.
Develop and maintain technical documentation, conduct training sessions, and continuously improve the support process.
Auto Integrate makes leased vehicle maintenance frictionless for millions of customers in the USA and Canada. We are a small, global team within Fleetio, combining the resources of a scaled SaaS company with the agility of a niche market leader.
Investigate and troubleshoot advanced API and platform integration issues.
Provide clear technical guidance to customers and partners for successful resolutions.
Collaborate with engineering and product teams to drive timely issue resolution.
A fast-growing technology company providing innovative payment and financial solutions to businesses worldwide. They foster a collaborative, high-impact environment with a focus on customer success and continuous improvement.
Guide customers through implementation and API integrations as the primary technical advisor.
Troubleshoot complex API and integration issues, collaborating with Engineering.
Partner with Customer Success, Sales, and Product to optimize platform adoption and satisfaction.
We provide the world's easiest background check, simplifying trust for jobs, homes, and opportunities. We have raised over $127M and have been recognized by Deloitte Fast 50 for three years, with a culture of curiosity, collaboration, and high performance.
Provide high-quality support to customers by resolving complex technical issues and acting as a customer advocate.
Collaborate with engineering teams to manage software updates, bug fixes, and improve support processes.
Become a product expert, document learnings, and mentor junior team members.
Marqeta provides a card issuing platform for companies to issue cards and manage payments in real time, powering brands like Uber and Instacart. As a publicly-traded company, it offers a flexible-first culture with a focus on innovation and customer success.
Act as a trusted technical and payments advisor, leading technical discussions and solutions for customers in a customer-facing role.
Collaborate cross-functionally to win new business, increase customer value, and strengthen relationships, while providing integration guidance.
Build expertise by learning from product and technology teams, and deliver critical customer feedback to shape the product roadmap.
Marqeta is a payments technology company that provides a modern card issuing platform for companies to issue cards, authorize transactions, and manage payment operations in real time. As a publicly-traded company, Marqeta powers well-known brands and champions a Flexible First culture with values like solving for the customer and winning as a team.
Serve as the trusted technical advisor for assigned accounts, understanding their business goals and how solutions support them.
Collaborate with Sales, Product, Engineering, and Support teams to deliver a seamless customer experience and manage technical escalations.
Conduct regular account reviews, monitor account health, and identify expansion opportunities based on customer needs.
AlertMedia helps organizations protect their people, operations, and brand through a modern Risk Intelligence and Response platform. Backed by Vista Equity Partners, the company has been named a Best Places to Work for 10 consecutive years and supports thousands of leading businesses globally.
Troubleshoot complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.
Collaborate with Engineering to escalate and prioritize product gaps, bugs, and client feedback for improvement.
Build internal tools, scripts, and dashboards to enhance support efficiency and monitor API health proactively.
Zerohash is the leading crypto and stablecoin infrastructure platform, enabling banks and fintechs to offer digital asset services without building blockchain infrastructure. Founded in 2017, the company has raised over $280 million in funding and is trusted by major financial brands, guided by principles of independence, passion, and collaboration.
Serve as the first point of contact for workflow failures and technical support queries.
Monitor data flow logs, workflow reports, and support boards daily.
Troubleshoot and resolve known technical issues using documented SOPs.
HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid. Our vision is to make work accessible and people’s lives better, disrupting traditional employment barriers by connecting ambitious talent to flexible opportunities with trusted brands.
Implement and support integration solutions using REST APIs and JSON to extract or send data between RainFocus and client platforms.
Collaborate with project managers, solution consultants, and clients to assess requirements and deliver integrations on time and budget.
Provide technical client support, create design documents, and conduct unit testing to ensure integration quality.
RainFocus is a rapidly growing software company that serves Fortune 500 companies with an innovative event management platform. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.
Serve as senior technical point of contact for partners integrating with NinjaTrader APIs, providing expert guidance on authentication, endpoints, and data models.
Partner with external engineering teams to debug integration issues, conduct code reviews, and accelerate time-to-production.
Collaborate with Technical Account Managers to deliver seamless partner experiences and provide real-time support during critical milestones.
NinjaTrader is an industry-leading trading platform and futures broker that provides cutting-edge products and services to empower traders. Since 2003, it has grown to over 2 million users, becoming the number one rated futures brokerage worldwide, with a culture focused on social connection, professional development, and employee recognition.
Lead end-to-end delivery of Cortex onboarding and implementation packages.
Serve as the main technical point of contact during implementation, troubleshooting and advising.
Design, configure, and scale Cortex setups across the engineering toolchain.
Cortex is an Engineering Operations Platform that enables organizations to improve operational maturity and reduce developer friction. The company is fully remote with about 80 employees and recently raised $60M in Series C funding.
Own the end-to-end product lifecycle for merchant and partner onboarding, defining vision and roadmap.
Collaborate with cross-functional teams to deliver scalable, customer-centric solutions.
Monitor product performance with KPIs and drive continuous improvement.
The company is a fast-growing payments ecosystem focused on optimizing the onboarding journey for merchants and partners. It offers a remote-first work environment with a collaborative culture and Employee Belonging Groups.
Build trusted relationships with enterprise customers as a strategic technical advisor.
Proactively identify opportunities to improve platform adoption and optimize configurations.
Coordinate with internal teams to ensure seamless customer experiences and support retention.
A technology company providing a cloud-based platform for enterprise customers. The company fosters a collaborative and remote-friendly culture with a focus on customer success and innovation.
Provide technical leadership across architecture, system design, and operational excellence.
Design and build scalable, resilient systems for critical enterprise integrations.
Lead development of secure integrations and drive cloud infrastructure and CI/CD automation.
Cohere Health provides a clinical intelligence platform and AI-powered solutions to streamline payer-provider decision-making. The company is backed by leading investors, recognized as a top LinkedIn startup, and fosters a supportive, growth-oriented environment.
Own technical planning and setup end-to-end for new US customers and rollouts
Own inbound customer & technical support for the US market, triaging and resolving issues
Build the US playbook from scratch: setup and support documentation, escalation paths, and response standards
Voize builds AI companions that automate digital workflows for frontline workers, giving them more time to care, connect, and be present. Backed by $50M in Series A funding, they serve over 2,000 facilities and 200,000 users with a dynamic team focused on social impact.
Own complex technical issues from intake through resolution or escalation, investigating APIs, integrations, logs, data, configuration, and workflows.
Set a high bar for L3 investigations and ensure Engineering receives clear, actionable, well-validated defects.
Identify recurring problems and turn them into documentation, enablement, tooling, process improvements, or product feedback.
Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. We support nearly 5,000 customers and are a team of roughly 300 people across 22+ countries.
Diagnose and resolve technical issues for customers, ensuring high satisfaction through effective communication and problem-solving.
Leverage expertise in integrations and APIs to troubleshoot complex issues and identify product improvements.
Collaborate with Engineering and Support teams to enhance documentation and enablement strategies.
Ashby is building enterprise software for talent leaders and recruiters to improve hiring processes. The company is well-funded, backed by Y Combinator, and has a small team focused on building a best-in-class product and customer experience.
Manage strategic technical relationships with enterprise retail partners to ensure successful adoption and integration of digital solutions.
Serve as a trusted advisor, translating business challenges into technical opportunities and driving measurable outcomes.
Collaborate cross-functionally with Product, Sales, Analytics, and Engineering teams to align partner needs with product priorities.
Our partner company provides innovative digital solutions for leading retail organizations. They foster a collaborative, remote-first culture that values ownership, transparency, and continuous learning.