Own the onboarding and ongoing support of API integrations with restaurant brands and third-party vendors.
Diagnose and resolve API issues by reading logs, tracing requests, and debugging JSON, XML, and GraphQL payloads.
Provide technical training to internal teams and external partners, translating technical details for non-technical stakeholders.
ezCater is the #1 food tech platform for workplaces in the US, making it easy for organizations to manage food needs from over 125,000 restaurants nationwide. The company values engaged, passionate colleagues and offers a culture of growth, work/life harmony, and collaboration.
Guide customers through implementation and API integrations as the primary technical advisor.
Troubleshoot complex API and integration issues, collaborating with Engineering.
Partner with Customer Success, Sales, and Product to optimize platform adoption and satisfaction.
We provide the world's easiest background check, simplifying trust for jobs, homes, and opportunities. We have raised over $127M and have been recognized by Deloitte Fast 50 for three years, with a culture of curiosity, collaboration, and high performance.
Own day-to-day build, edit, and troubleshooting of HubSpot workflows and integrations.
Triage and resolve incoming tech requests from Sales, Marketing, Brokerage, and Client Care.
Take over recurring system tasks to free the Senior Systems Manager for architecture and strategy.
Franchise Empire disrupts the franchise industry by helping people find, vet, and launch profitable franchises. It is a small, scrappy company with a CEO who runs a major franchise-focused YouTube channel, challenging the status quo.
Troubleshoot and resolve complex technical issues for clients while meeting SLAs.
Support non-engineering teams by debugging and explaining the Ada platform.
Become a product expert to drive feature requirements and bug reports.
Ada is an AI customer service company that makes customer service extraordinary for everyone. Founded in 2016 and backed by over $250M in funding, Ada has powered over 5.5 billion interactions for leading brands and fosters a culture of growth and continuous improvement.
Implement and support integration solutions using REST APIs and JSON to extract or send data between RainFocus and client platforms.
Collaborate with project managers, solution consultants, and clients to assess requirements and deliver integrations on time and budget.
Provide technical client support, create design documents, and conduct unit testing to ensure integration quality.
RainFocus is a rapidly growing software company that serves Fortune 500 companies with an innovative event management platform. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.
Design and maintain automation workflows using tools like Zapier, Hubspot, and APIs.
Support cross-functional teams with data needs and ensure data accuracy across processes.
Build and maintain BI dashboards and lightweight database solutions for operational efficiency.
Anyone AI closes the gap in AI talent by upskilling the best talent from Latin America through an accelerated training program led by AI experts. The company is backed by top global investors and is building the largest hub of AI developers in the region, aiming to invest in tens of thousands of developers over the next decade.
Provide technical support to users via tickets, chat, and community forums.
Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.
Collaborate with the engineering team to escalate and resolve complex technical challenges.
n8n is an open workflow orchestration platform for AI, giving technical teams the freedom of code with the speed of no-code. The company has grown to over 260 employees across Europe and the US, with a strong community of 650,000 active developers and a valuation of $5.2bn.
Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and network technologies.
Serve as the primary technical point of contact for customer inquiries, providing clear communication via email and support portal.
Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Born from Stanford AI Lab, the company has raised over $270 million from leading investors and is led by AI experts from Google.
Identify and map repetitive business processes for automation opportunities.
Build and maintain integrations between CRM, marketing, support, and internal systems.
Design and monitor AI-assisted workflows with validation, error handling, and human review.
CelebriOS is a technology company that helps businesses automate repetitive workflows using AI and integrations. The company's size and culture are not specified in the job posting.
Serve as the trusted technical advisor for assigned accounts, understanding their business goals and how solutions support them.
Collaborate with Sales, Product, Engineering, and Support teams to deliver a seamless customer experience and manage technical escalations.
Conduct regular account reviews, monitor account health, and identify expansion opportunities based on customer needs.
AlertMedia helps organizations protect their people, operations, and brand through a modern Risk Intelligence and Response platform. Backed by Vista Equity Partners, the company has been named a Best Places to Work for 10 consecutive years and supports thousands of leading businesses globally.
Own frontline ticket triage via Pylon: resolve directly or escalate with logs, reproduction steps, and environment details for engineering handoff.
Recognize patterns in customer requests, capturing enough context to surface them as well-contextualized feature requests to Product.
Write and maintain help docs and self-service content so customers can resolve common issues without filing a ticket.
Istari is a digital engineering software company building open, scalable infrastructure for engineering data. Their platform integrates engineering models across disciplines and security levels, with a focus on rewarding focus, finishing, and fellowship.
Design and build AI-driven support workflows using Forethought, Salesforce, and Jira.
Improve AI resolution, deflection, and routing accuracy through continuous testing and optimization.
Partner with cross-functional teams to deploy scalable, governed automation that enhances customer experience.
Granicus provides cloud-based solutions for government agencies to improve interactions with constituents. Over 25 years, they serve 5,500 agencies and 300 million citizens, with a remote-first culture.
Design, develop, and maintain low-code applications and internal tools to enhance partner onboarding and operational efficiency.
Build and optimize automation workflows using platforms like n8n and Make, and integrate systems via REST APIs and webhooks.
Collaborate with cross-functional teams to translate business processes into scalable technical solutions supporting revenue growth.
The company is a technology firm that helps optimize partner operations through low-code applications and automation. It fosters a collaborative, trust-based culture focused on autonomy and continuous improvement.
Design, build, and deploy AI-powered automations across customer support platforms and enterprise tools.
Develop workflows for automated case resolution, intelligent routing, case enrichment, and support process optimization.
Collaborate with cross-functional stakeholders to translate operational challenges into effective technical solutions.
This position is listed on behalf of a partner company, which is looking for an Automation Engineer based in India. The company is remote-first and globally distributed, with an inclusive and collaborative culture focused on transparency, diversity, and employee wellbeing.
Own technical planning and setup end-to-end for new US customers and rollouts
Own inbound customer & technical support for the US market, triaging and resolving issues
Build the US playbook from scratch: setup and support documentation, escalation paths, and response standards
Voize builds AI companions that automate digital workflows for frontline workers, giving them more time to care, connect, and be present. Backed by $50M in Series A funding, they serve over 2,000 facilities and 200,000 users with a dynamic team focused on social impact.
Provide front-line IT support, triaging hardware, software, and application issues, managing employee onboarding/offboarding, and maintaining asset inventories and software licensing.
Assist with security operations including monitoring, vulnerability remediation, patch management, and compliance initiatives such as audit evidence and risk assessments.
Support design and building of internal solutions using AI tools and database engines, integrating with SaaS via APIs, and establishing operational discipline.
Training The Street (TTS) is the world's leading financial learning services company, delivering targeted, hands-on training to corporate and academic clients globally. We're a small team growing beyond a SaaS-only stack, seeking a technician to support day-to-day operations and security.
Design, develop, and maintain workflow automations across MSP and business systems to reduce manual effort.
Develop integrations between cloud applications using REST APIs, GraphQL APIs, webhooks, and middleware platforms.
Build and maintain MCP servers and integrate AI services into operational processes to enhance business operations.
Dijital Team is a technology-driven managed services organization that delivers innovative automation, integration, and cloud solutions to improve operational performance and customer experience. They foster a collaborative culture where innovation, continuous improvement, and technical excellence are encouraged.
Investigate and troubleshoot advanced API and platform integration issues.
Provide clear technical guidance to customers and partners for successful resolutions.
Collaborate with engineering and product teams to drive timely issue resolution.
A fast-growing technology company providing innovative payment and financial solutions to businesses worldwide. They foster a collaborative, high-impact environment with a focus on customer success and continuous improvement.
Provide first-line customer support and troubleshooting for the CORE product suite, managing support channels and resolving technical issues.
Conduct video calls to guide users, train them on platform features, and promote self-service resources.
Collaborate with engineering and product teams to escalate bugs, document issues, and improve workflows.
PeopleGrove provides technology solutions for higher education, focusing on experiential learning and mentorship. With over 100 professionals across the US and India, the company fosters a mission-driven, collaborative, and innovative culture.
Design, build, and optimize end-to-end automated workflows across core business platforms using Workato or similar iPaaS tools.
Partner with stakeholders to identify operational challenges and convert manual processes into scalable automated solutions.
Manage API connections, monitor automation performance, and implement proactive error handling to maintain workflow reliability.
The company is a mission-driven organization focused on expanding access and opportunity in STEM education. It operates with a remote-first culture and values innovation and impact.