Product Support Engineer - EMEA
Remote regions
EMEABenefits
Unlimited PTO
Similar Jobs
See allApplication Support Engineer
Cresta
US
APIs
Customer Solutions Engineer
Enode
Europe
API Integration
Software Engineering
Technical Support
Technical Account Manager
Certn
API Integration
Technical Troubleshooting
Customer Success
Senior Manager, Technical & Integrations Support
Tekmetric
US
API
Integration
Troubleshooting
Senior Support Engineering
n8n
North America
JavaScript
Node.js
Docker
Role Responsibilities:
- Technical Troubleshooting: Develop deep understanding of Ashby capabilities to diagnose and resolve technical issues.
- Expertise in Integrations: Use integration frameworks and APIs to troubleshoot and resolve complex issues.
- Collaboration: Work closely with Engineering to escalate issues and share insights for product improvement.
Role Requirements:
- Technical Expertise: Strong understanding of software applications, Internet protocols, and scripting.
- Communication Skills: Excellent verbal and written skills to explain technical concepts to non-technical users.
- Customer Focus: Passion for delivering outstanding customer service and ensuring positive experiences.
Benefits:
- Unlimited PTO with four weeks recommended per year.
- Twelve weeks of fully paid family leave.
- Generous equipment, software, and home office furniture budget, plus $100/month education budget.
Ashby
Ashby is building enterprise software for talent leaders and recruiters to improve hiring processes. The company is well-funded, backed by Y Combinator, and has a small team focused on building a best-in-class product and customer experience.