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Accountabilities:
- Lead, manage, and develop a team of Delivery Engineers and Engineer Leads for enterprise implementations.
- Own hiring, performance management, and career development for the team.
- Establish and improve delivery methodologies, project plans, and customer sign-off processes.
Requirements:
- 7+ years in Professional Services or technical delivery roles with hands-on project experience.
- 5+ years leading customer-facing technical teams, managing senior engineers a plus.
- Experience with enterprise contact center platforms like NICE, Genesys, Cisco, or Five9.
Benefits:
- Comprehensive medical, dental, and vision insurance with HSA and FSA options.
- 401(k) matching, ESPP, and commuter benefits.
- Paid time off, sick leave, and parental leave including family-forming support.
Unknown
The company provides enterprise contact center solutions to customers. They are a growing organization with a focus on remote work and professional services.