Develop customer, partner, and internal relationships to establish credibility and lead technical teams for Genesys Cloud implementations.
Own end-to-end project success including profitability, customer success, and mentoring team members.
Present solutions to clients, support deal closure, and contribute to RFP responses.
TTEC Digital pioneers engagement and growth solutions that fuel exceptional customer experience (CX). They have 1,800+ employees and are part of TTEC Holdings, with a Great Place to Work certification.
Coordinate implementation of programs for clients, acting as liaison between client and technical team for IVR program lifecycle.
Manage project scope, schedule, costs, and compile specifications while reviewing scripts for accuracy and effectiveness.
Analyze client reports, prepare billing documentation, and develop revenue projections to optimize performance.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology. We have a global workforce of 500,000 across 300 languages and prioritize inclusion, diversity, and employee well-being.
Lead end-to-end UCaaS and CCaaS implementations focusing on Zoom and RingCentral platforms.
Manage client relationships, project plans, and risk mitigation to ensure on-time delivery.
Coordinate with engineering teams and stakeholders to drive seamless cloud communications deployments.
UniTriTeam is a leader in delivering cloud communications and digital transformation solutions across enterprise environments. As a collaborative global team, they support high-impact implementations and offer opportunities for professional growth.
Own end-to-end delivery of Enterprise implementation programs for large fire and EMS agencies.
Lead stakeholder and executive engagement across multi-department groups including command staff and IT.
Apply AI tooling to remove routine delivery work and maintain program plans in Rocketlane.
First Due provides transformative end-to-end software solutions for fire and EMS agencies, aiming to prevent first responder injury or death. The company offers a comprehensive benefits package including flexible PTO, medical coverage, and a fully remote workplace.
Lead and scale the Managed Services Customer Success organization, developing strategies for customer retention, adoption, and value realization.
Build and manage a high-performing team of Solution Outcome Managers, establishing KPIs and scalable lifecycle programs.
Partner cross-functionally with sales, service delivery, and executive leadership to drive customer outcomes and growth.
Advizex, a Myriad360 company, delivers IT solutions across infrastructure, cloud, cybersecurity, and AI for healthcare, education, government, manufacturing, and retail. With over 50 years of experience and a growing portfolio, they maintain a customer-first culture and trusted expertise.
Manage delivery of managed services, building mature client relationships and anticipating their needs.
Track key metrics to ensure SLAs are consistently achieved and lead incident response with clear communication.
Ensure accurate invoices, reports, and team tools while proactively identifying risks and driving improvements.
Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy with over 30 years of experience, we deliver extraordinary impact by helping clients solve complex business problems with technology.
Manage IT projects within a contact center environment.
Implement Salesforce technical solutions and associated tools like IVR, Chatbot, and VOIP.
Evaluate emerging contact center technologies and present findings to stakeholders.
Empower AI provides AI solutions for government agencies to enable workforce transformation. The company leverages over three decades of experience and is recognized as a Military Friendly Employer, fostering a culture of supporting veterans.
Own the portfolio as the single project manager across all managed services accounts, managing entitlements and flagging risks.
Run the delivery rhythm including ticket intake, triage, prioritization, and SLA enforcement with root-cause analysis.
Build the operating model, lead the team, and bridge with Product, Engineering, and Customer Success.
Certa is the AI-first third-party operating system for enterprises to manage vendor risk, compliance, and ESG. We've processed over 10 million entities for 100,000+ users across 120+ countries, backed by top venture firms.
Lead successful delivery of MiraCloud implementation programs ensuring client satisfaction, operational excellence, and profitability.
Establish, scale, and improve project management practices, delivery governance, and implementation standards.
Manage, coach, and develop Project Managers while fostering a culture of accountability and continuous improvement.
Miratech is a global IT services and consulting company supporting digital transformation for large enterprises. With nearly 1000 professionals and a 25% annual growth rate, it fosters a culture of Relentless Performance and high success rates.
Manage a portfolio of multiple projects, overseeing deliverables and proactively identifying risks.
Serve as the primary escalation point and ensure alignment across internal and external teams.
Contribute to scale efforts by establishing and improving implementation management processes and best practices.
Trunk Tools is an AI company revolutionizing the construction industry by embedding intelligent automation into field operations. With 100+ employees and $70M in funding from top-tier investors, they are scaling fast and entering a period of hypergrowth.
You will configure and implement Genesys Cloud features including voice, digital channels, IVR/Architect flows, queues, routing strategies, and workforce engagement components.
You will perform detailed technical analysis, requirements gathering, and solution validation for customer environments.
You will troubleshoot and resolve complex issues related to telephony, SIP, routing logic, APIs, and platform performance.
NWN is an AI-powered technology solutions provider for North America's public and private organizations. The company has over 1,000 experts and a customer-obsessed culture, earning a 75 Customer Net Promoter Score.
Own end-to-end delivery of large, complex implementations from kickoff through stabilization and handoff to ongoing operations.
Develop and maintain comprehensive project plans, including workplans, milestone schedules, and risk management.
Build and lead the implementation function, including standardized playbooks and KPIs.
Waymark is a healthcare technology company that provides support and technology-enabled care to help primary care providers keep Medicaid patients healthy. They are a team of healthcare providers, technologists, and builders guided by core values of bold builders, humble learners, and focused urgency.
Lead and manage the deployment of network, hardware, and software solutions for Axon's Interview Room, ensuring efficiency and excellent customer experience.
Coordinate with third-party installers and customers to maintain installation status through daily report-outs and stand-up meetings.
Conduct training sessions for technical and non-technical staff to ensure proficiency in using and supporting the Axon Interview solution.
Axon is on a mission to Protect Life by providing an ecosystem of devices and cloud software for safety and justice. The company culture is fast-paced, challenging, and meaningful, emphasizing ownership, growth, diversity, and inclusion.
Own national phone performance against OKR targets including answer rate and speed to answer.
Manage contact center platform administration and evaluate improvements.
Serve as point person for operational system changes and lead project management for assigned initiatives.
Sollis Health is a medical membership providing on-demand 24/7 concierge care with ER-trained teams and in-person clinics. The company operates across multiple US locations and emphasizes a high-touch, member-first culture.
Oversee delivery of services across assigned portfolio, ensuring end-to-end contract deliverables.
Proactively manage customer experience, forecast and track recurring service engagements.
Drive adherence to best practices, advocate for customers, and manage engineer workload.
NWN is an AI-powered technology solutions provider for North America's most innovative public and private organizations. With over 1,000 experts and a customer-obsessed culture, the company has earned a 75 Customer Net Promoter Score and an 86 Employee Net Promoter Score.
Lead, coach, and develop a high-performing services organization.
Deliver outstanding customer outcomes through successful enterprise software implementations.
Drive operational excellence and scale delivery with strong financial and operational discipline.
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains and supporting the people who manage them. With over 2000 employees globally and multiple Top Employer awards, the company fosters a culture of innovation, collaboration, and customer focus.
Lead global enterprise customer deployment projects from post-sale kickoff through implementation and handoff to Customer Success.
Own program plans, BRDs, SOWs, and risk registers, keeping stakeholders informed weekly.
Manage third-party partner relationships and collaborate with cross-functional teams to ensure successful delivery.
Sayari provides AI-driven economic security and commercial risk intelligence using a vast database of public records. With offices globally, the company fosters a collaborative and positive culture, and is trusted by government agencies and Fortune 500 enterprises.
Foster deep, strategic partnerships with key enterprise clients to drive retention, success, and expansion.
Collaborate with Sales, Product, and Marketing to identify and capitalize on growth opportunities.
Lead executive-level QBRs and negotiate contracts to exceed renewal and expansion targets.
Quantum Metric is a digital analytics platform that helps organizations monitor, diagnose, and optimize digital customer journeys. The company is recognized as a best place to work, with a remote-first culture and a focus on diversity and employee development.
Lead Client projects and cross-functional teams to deliver solutions on time and on budget.
Manage project scope, budget, and communication with stakeholders.
Mentor Project Managers and participate in business development and scoping.
OneSix is a leading data and AI consultancy that helps businesses scale growth and efficiency through strategy, technology, and teams. It is a fast-growing firm with a commitment to inclusivity and significant career opportunities.