Professional Services Manager, Interview Room

About the Role:

• As a Professional Services Manager, you are a critical team member leading the deployment of network, hardware, and software solutions for Axon's Interview Room.
• This is a post-sale, customer-facing, front-line role where success is determined by deployment efficiency, third-party installation management, and customer experience.

What You'll Do:

• Lead, coordinate, and manage installations to ensure efficiency and speed, delivering an excellent customer experience.
• Ensure third-party installers and customers are up-to-speed on installation status through daily report-outs and stand-up meetings.
• Develop accurate installation diagrams and thorough documentation for implemented solutions.

What You Bring:

• Technical acumen with experience in networks, cameras, microphones, and touch panels.
• Proven team leadership skills to support customers and third parties in achieving objectives.
• Strong critical thinking and problem-solving skills to proactively address issues.

Benefits:

• Competitive salary, 401(k) with employer match, and discretionary paid time off.
• Paid parental leave for all, plus medical, dental, and vision plans.
• Fitness programs, emotional and mental wellness support, and learning and development opportunities.