Source Job

• Secure technical wins and influence purchasing decisions by architecting solutions leveraging Axon's ecosystem.
• Build deep relationships with executive and technical stakeholders as a trusted technical advisor.
• Identify and architect high-value solutions by uncovering customers' emerging operational needs.

Axon is on a mission to Protect Life by providing an ecosystem of devices and cloud software for critical safety and justice issues. We are a fast-paced, challenging, and meaningful company that values diversity and inclusion.

• Lead and scale the Managed Services Customer Success organization, developing strategies for customer retention, adoption, and value realization.
• Build and manage a high-performing team of Solution Outcome Managers, establishing KPIs and scalable lifecycle programs.
• Partner cross-functionally with sales, service delivery, and executive leadership to drive customer outcomes and growth.

Advizex, a Myriad360 company, delivers IT solutions across infrastructure, cloud, cybersecurity, and AI for healthcare, education, government, manufacturing, and retail. With over 50 years of experience and a growing portfolio, they maintain a customer-first culture and trusted expertise.

• Act as a trusted technical advisor, conducting product demonstrations, proof-of-concepts, and technical evaluations for customers.
• Partner with sales teams to support customer acquisition, respond to RFIs/RFPs, and communicate solution value.
• Build strong customer relationships, gather feedback, and collaborate with product teams to influence future improvements.

The partner company develops a cutting-edge network intelligence platform that helps organizations solve complex infrastructure challenges. It is a fast-growing technology company with a remote-first, inclusive culture and a collaborative team of experienced engineers.

• Lead, coach, and develop a team of Professional Services Engineers and Technical Project Leads, driving accountability for delivery quality and customer satisfaction.
• Oversee delivery execution across networking and security engagements, ensuring scope adherence, technical quality, and proactive risk management.
• Partner with Sales, Presales, PMO, and Practice Leadership to improve project handoffs, staffing alignment, and delivery readiness.

Myriad360 is a technology services company specializing in enterprise networking, cybersecurity, and infrastructure solutions. Consistently listed among Inc & Crain's 'Best Places to Work', they foster an inclusive culture with accessible leadership and a focus on employee development.

• Act as the working lead for the L2 team, resolving complex technical cases while owning daily queue triage, after-hours coverage, and escalation quality.
• Serve as the primary escalation point before L3, coaching team members on technical decision-making and enforcing SLA compliance across the team.
• Manage enterprise implementation support, hardware configuration, system integration, and documentation to ensure high service standards.

Genea provides cloud-based physical security, submeter billing, and on-demand HVAC solutions to over 1 million users across 39 countries. Recognized as a Top Workplace from 2021 to 2025 with a 4.3 Glassdoor rating, the company fosters a collaborative and transparent culture with competitive benefits.

• Master all Dedrone technology and lead technical presentations to customers and partners.
• Manage pre-sales technical support, RFPs, and proof-of-concept processes.
• Collaborate with sales, product, and engineering teams to drive growth and improve documentation.

Axon is on a mission to protect life, providing an ecosystem of devices and cloud software for safety and justice. The company values diversity and inclusion, with a fast-paced, challenging culture where employees drive real change.

• Travel 100% to customer sites across the US to install Bluetooth beacon and gateway solutions.
• Use iPads and mobile tools to plan layouts, register hardware, and complete digital documentation.
• Troubleshoot installation issues and verify system performance to ensure reliable safety technology deployment.

Raptor provides school safety software and mobile technology to protect students and staff. They serve 60,000 schools in 55 countries and emphasize a culture of innovation and collaboration.

• Supervise and coach a team of IT support analysts handling inbound tickets, calls, and chats for a live digital court reporter product.
• Lead incident response for high-severity events, coordinate cross-team escalations, and maintain runbooks and training materials.
• Build and manage hardware kit provisioning, on-call schedules, and support metrics reporting to improve service quality.

Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. They are building a dedicated support team for their digital court reporter product, Maggie, and are roughly doubling their user base over the next year.

• Orchestrate branch-by-branch rollouts, manage KPIs, and keep deployments on track.
• Build deep relationships with customer stakeholders and map use cases before and during deployment.
• Become the product expert, run demos, and feed field insights back to product and engineering.

Airwave provides AI-powered smart glasses for industrial field-service technicians, helping them work more efficiently. The company is a fast-growing startup with a culture of ownership, deep customer focus, and continuous improvement.

• Monitor and drive execution of the Network Engineering department's priority list, ensuring initiatives stay on track and roadblocks are surfaced early.
• Serve as a primary point of contact for communication and follow-up with other departments, keeping cross-functional work aligned and moving.
• Manage the engineering ticketing queue, including oversight of staffing levels and performance across the queue.

Honest Networks is dedicated to delivering high-quality and affordable internet service as a catalyst for community growth. We are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan, employing individuals with high integrity, a strong work ethic, and a passion for continuous learning.

• Perform as a Team Manager and expert on the Check Point security platform.
• Provide high level remote troubleshooting and problem resolution on multiple network environments.
• Participate in an escalation on-call rotation.

Check Point is the world's leading vendor of cyber security, providing cutting-edge technologies and services to meet real-time needs. We have assembled a global team of driven, creative, and innovative people in an award-winning culture.

• Conduct technical seminars, exhibitions, and webinars on Ajax products for customers and employees.
• Build and maintain long-term relationships with key partners and provide technical consultations.
• Perform market research and competitive analysis to identify product improvements.

Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180 countries. The company employs 5,000 specialists and values resilience, innovation, and a proactive approach.

• Lead investigation and resolution of complex technical issues escalated from Tier 1 and Tier 2 support teams.
• Act as primary technical owner for high-priority customer escalations, coordinating across Engineering, Product, and Infrastructure.
• Mentor and coach Technical Support Engineers, drive continuous improvement in support processes and documentation.

Talkdesk is a customer experience automation company that pioneers AI-first solutions for contact centers. They have a global team of innovators and have been recognized as a Leader in Gartner Magic Quadrant and Forbes Cloud 100.

• Lead, coach, and develop a global team of Customer Engineers, driving performance and culture.
• Act as primary escalation point for complex customer issues, providing technical guidance and resolution.
• Partner with Sales and cross-functional teams to support pre-sales enablement and customer onboarding.

The job is listed on behalf of a partner company, which manages all applications and next steps. The partner is a fast-growing SaaS environment focused on IT automation and software deployment serving thousands of enterprise IT teams.

• Develop and execute a consultant engagement strategy across priority North American AV consultant firms.
• Build senior-level relationships and drive awareness of NETGEAR Pro AV solutions through briefings and education.
• Influence early-stage project specifications and maintain a qualified consultant influenced pipeline.

NETGEAR is a global networking technology company that creates intelligent products to connect people and power businesses. They are a performance-driven team committed to innovation, collaboration, and delivering world-class solutions for customers.

• Lead a high-performing sales engineering team for State/Local Government and K-12 education accounts across the Central US.
• Refine sales engineering processes including discovery, technical qualification, and proof-of-concept to drive strategic growth.
• Coach the team to deliver comprehensive solution proposals, impactful product demonstrations, and expert advice for RFPs.

Zscaler accelerates digital transformation to ensure customers can be more agile, efficient, resilient, and secure through its cloud-native Zero Trust Exchange platform. The company fosters a culture of execution centered on customer obsession, collaboration, ownership, and accountability, building high-performing teams that make an impact quickly.

• Provide initial analysis and triage for incoming customer calls, monitoring alerts, and tickets with clear communication.
• Document resolutions and proactively update customers and team members on technical issues.
• Collaborate with Level 2 support and vendors to improve capabilities and processes.

Flexential is a data center and cloud infrastructure provider that delivers responsive incident response and support for customer environments. The company emphasizes a fast-paced, team-oriented culture focused on continuous improvement and growth.

• Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and network technologies.
• Serve as the primary technical point of contact for customer inquiries, providing clear communication via email and support portal.
• Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Born from Stanford AI Lab, the company has raised over $270 million from leading investors and is led by AI experts from Google.

• Partner with dedicated enterprise customers to optimize their use of BlueCat products and services.
• Perform quarterly health checks and apply in-depth troubleshooting to resolve technical issues.
• Become a trusted advisor and ensure customer recommendations are implemented.

BlueCat solves critical network challenges for large organizations by managing the systems that keep networks running smoothly and securely. With global teams, they foster a culture of trust, collaboration, and innovation.

• Manage and oversee a team of Client Success Managers to ensure successful customer outreach and business reviews.
• Collaborate with internal departments to achieve customer success and maintain productive software use.
• Mentor staff, delegate responsibilities, and ensure accountability in meeting score card metrics.

Nextech is a leader in specialty healthcare technology solutions. The company invests in its employees with competitive pay, bonuses, and comprehensive benefits, fostering a culture of diversity and inclusion.