Act as the working lead for the L2 team, resolving complex technical cases while owning daily queue triage, after-hours coverage, and escalation quality.
Serve as the primary escalation point before L3, coaching team members on technical decision-making and enforcing SLA compliance across the team.
Manage enterprise implementation support, hardware configuration, system integration, and documentation to ensure high service standards.
You will own complex technical escalations, investigating and resolving advanced issues across the SaaS platform, hardware, and integrations.
You will bridge support and customer-facing teams, aligning on resolution timelines and representing support in strategic account conversations.
You will mentor Tier II and III support teams, contribute to incident management, and create advanced documentation to improve future troubleshooting.
Samsara is the pioneer of the Connected Operations Cloud, helping organizations harness IoT data to improve safety, efficiency, and sustainability across industries like agriculture, construction, and transportation. As a recently public company, we foster a culture of rapid career development and collaboration, with a high-caliber team dedicated to digitally transforming physical operations.
Ensure compliance with company policies and regulatory requirements.
Maintain accurate and detailed records of all account documentation.
Coordinate with the VCC Support teams for remote technical support, downtime reporting.
Verra Mobility is a company that focuses on high performance and breakthrough outcomes. The company values integrity, courage, collaboration, and growth, fostering an engaging work environment.
Manage and train the Physical Security team, supporting the global security function.
Oversee security projects, technology systems, and client relationships.
Handle incidents, compliance, and operational excellence while leveraging AI scheduling tools.
Allied Universal is North America's leading security and facility services company. As a global industry leader, they offer a dynamic and collaborative workplace with a focus on community impact and employee growth.
Provides daily leadership, coaching, and performance management for two IT Support Engineers.
Manages the IT support queue, prioritizing and assigning requests to meet SLA commitments.
Acts as a senior escalation point for complex or critical IT support incidents.
FiscalNote is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. The company has 880 employees, and they value diversity and are committed to equal opportunities and creating an inclusive environment for all employees.
Quickly troubleshoot technical issues and follow clear procedures to support customers via phone and email.
Monitor automated alerts and escalate outages within 15 minutes during service disruptions.
Communicate effectively with customers while maintaining strong call control and calm under pressure.
Pilot Fiber is a telecom company providing high-speed fiber internet to businesses across New York, Philadelphia, and Boston. They are a growing team that values tech-savvy individuals who can thrive in a remote, flexible work environment.
Answer support tickets from end users and troubleshoot issues.
Configure cameras for optimal performance and adjust user access.
Monitor network infrastructure and assist field installation teams.
Allied Universal Event Services is a leader in crowd management and event staffing, providing services at sports stadiums, concerts, festivals, and convention centers. They offer flexible part-time work and opportunities in event staff, security, and operations, fostering a welcoming, collaborative, and innovative team environment.
Lead pre-sales activities and develop SOW documentation for OTM solutions.
Design and deliver technical architectures aligned with ServiceNow standards and best practices.
Mentor delivery team members and build relationships with stakeholders to drive customer success.
ServiceNow is an AI platform for business reinvention, serving 85% of the Fortune 500 to work smarter. Founded by Fred Luddy, it has a large global workforce and fosters an AI-native culture where technology and talent combine.
Act as first responder for security alerts and triage severity.
Own customer security tickets including account recovery and MFA reset.
Maintain runbooks and improve escalation processes, communicating clearly across teams.
Supabase is the Postgres development platform, providing a complete backend solution including Database, Auth, and Storage. With over 280 team members across 55+ countries, we are a globally distributed, open-source-first company that values async communication and developer-friendly tools.
Lead, scale, and mentor a team of Technical Account Managers who act as trusted advisors for strategic Elite customers.
Define the technical account management roadmap and implement scalable processes to drive operational excellence.
Build strong executive relationships with CISOs and CIOs, translating technical milestones into business outcomes.
Ping Identity provides an intelligent cloud identity platform that enables secure and seamless digital experiences for users worldwide. The company serves more than half of the Fortune 100, has global offices, and fosters a culture that respects individuality and champions every identity.
Lead a team designing, delivering, and operating enterprise cyber services across NBCU's infrastructure.
Drive secure-by-design engineering and operational excellence for network, endpoint, cloud, and SIEM security.
Partner with stakeholders to reduce risk while enabling innovation and speed.
NBCUniversal is a leading media and entertainment company that creates and distributes content across film, television, and streaming. As a subsidiary of Comcast Corporation, the company operates a diverse portfolio of brands and has a global workforce committed to inclusive culture and community impact.
Lead and mentor a high-performing team of security engineers, setting technical direction and standards for excellence.
Define and execute the security roadmap for infrastructure, remote access, endpoints, and M&A.
Design and implement security controls across cloud, production, and corporate environments.
Anduril Industries is a defense technology company transforming U.S. and allied military capabilities with advanced technology, powered by Lattice OS. They bring the expertise and business model of innovative companies to the defense industry, focusing on autonomy, AI, and networking.
Provide advanced technical support and oversight for clinical applications, integrated medical devices, and third-party systems.
Lead complex troubleshooting, root cause analysis, and system maintenance while mentoring other engineers.
Collaborate with clinical teams and vendors to ensure reliable, secure, and compliant systems supporting patient care.
The Information Technology Group (ITG) develops, implements, and maintains technology-based services enabling OHSU to manage information for its missions. OHSU is Oregon's only public academic health center, and as Portland's largest employer, it offers opportunities to learn and advance across a system of hospitals and clinics.
Lead the roadmap for global data center physical security programs including access control, surveillance, and intrusion detection.
Drive end-to-end program execution across design, procurement, and operations, managing dependencies with engineering and compliance.
Establish security standards and ensure compliance with ISO 27001, SOC 2, and NIST frameworks.
Vultr makes high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators worldwide. Privately held with a $3.5 billion valuation and 33 global data centers, Vultr fosters a culture of commitment with generous benefits and career growth.
Be the technical anchor for your customers: build deep familiarity with their environments, participate in architecture reviews, and help translate network management goals into workflows.
Own technical issues end-to-end: diagnose, reproduce, and resolve issues across installation, configuration, integrations, and upgrades, meeting SLAs for response and resolution.
Make the team and product better: surface customer feedback with context, build runbooks, identify patterns in support volume, and collaborate on deep technical escalations.
NetBox Labs helps companies build and manage complex networks, accelerating network automation with open, composable products. Backed by Notable Capital, Grafana Labs CEO, and others, we are the commercial steward of open source NetBox and support a thriving community of thousands of companies.
Guide customers through product operation, configuration, and best practices.
Troubleshoot hardware, software, and networking issues efficiently.
Deliver timely solutions and ensure customer satisfaction.
Cadwell specializes in products that directly impact patient care in clinical neurophysiology and sleep medicine. They are a collaborative, mission-driven team that invests in employee growth.
Act as a technical liaison between Tier 1 support, development, and product teams to escalate and resolve complex issues.
Provide world-class technical support via phone, email, and chat to customers experiencing escalated technical problems.
Identify and report bugs, maintain ticket quality, and become a subject matter expert on all Turnitin assessment products.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions for over 25 years. With over 16,000 academic institutions, publishers, and corporations using its services in more than 185 countries, Turnitin fosters a remote-first culture and a diverse community of colleagues unified by a shared desire to make a difference in education.
Oversee all Wi-Fi aspects of the Task Order and serve as the main point of contact for all technical issues.
Design, configure, and troubleshoot enterprise wireless local area networks (WLAN).
Produce technical design documentation, standards, and implementation guidance.
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well-planned information management environment. They embody the principle of utilizing the best of information technology to meet the business needs of Federal Government customers.
Provide Tier 1 IT support by troubleshooting hardware, software, SaaS applications, account access issues, and collaboration tools.
Manage end-to-end onboarding and offboarding processes, including account provisioning, access control, and device setup.
Oversee IT hardware lifecycle management, including inventory tracking, deployment, recovery, and asset record accuracy.
Our partner is looking for an IT Support Specialist based in the United States. You will join a fast-paced, mission-driven technology environment where reliable IT operations are essential to enabling highly distributed teams working across complex, security-sensitive environments.
Oversee the AMER Technical Architecture team, managing complex implementations and strategic engagements across platform, AI, and security.
Coach senior technical talent to act as credible advisors focused on customer outcomes and consultative communication.
Develop repeatable delivery methods, templates, and standards while representing the practice in management discussions.
GitLab is the intelligent orchestration platform for DevSecOps, trusted by over 50 million users and more than 50% of the Fortune 100. With an all-remote, asynchronous culture, GitLab empowers high-performance teams through transparency, iteration, and collaboration.
Manage a distributed team of 4 IT support specialists across time zones, setting performance expectations and escalation protocols.
Drive support metrics improvement (MTTR, SLA, CSAT) and implement automation and AI tools to reduce manual workload.
Own the full IT employee lifecycle including onboarding, offboarding, hardware management, and proactive support operations.
Dragos is a market leader in ICS/OT Cybersecurity, dedicated to arming customers with technology, threat intelligence, and services to protect industrial systems. They are a remote-first culture with operations in North America, Europe, the Middle East, and APAC, and seek mission-oriented teammates who embody authenticity, transparency, and trust.