Supports Synapse products by troubleshooting issues and providing timely responses.
Works on 3rd party hardware, software, and network related issues.
Documents cases throughout the troubleshooting process.
FUJIFILM Healthcare Americas Corporation innovates for a healthier world with cutting-edge healthcare solutions. They have over 70,000 employees across healthcare, electronics, business innovation, and imaging, guided by their Group Purpose of giving the world more smiles.
Lead the integration design, development, and validation of interfaces between SmarterDx and customer EHRs.
Serve as the technical expert on customer engagements, guiding architecture discussions with IT leaders.
Troubleshoot complex production issues and lead structured incident response, root cause analysis, and durable remediation.
SmarterDx empowers hospitals to tell the most accurate patient stories. They seem to be a private company with a mission to improve patient outcomes and hospital records.
Support enterprise clinical information systems to enable safe, efficient patient care and assist clinicians with EHR issue resolution.
Assess clinical informatics needs and develop tools, decision support, templates, and training materials for healthcare professionals.
Facilitate working groups, stakeholder meetings, and field user engagement to improve clinical workflows and system use.
Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies and have 300+ employees nationwide.
Lead resolution of complex technical issues and system errors requiring cross-team collaboration.
Drive continuous improvement initiatives to enhance EHR system functionality, usability and interoperability.
Provide leadership and mentorship to junior analysts, fostering a culture of collaboration and innovation.
OU Health is Oklahoma's only comprehensive academic health system, comprising hospitals, clinics and centers of excellence. With 11,000 employees and over 1,300 physicians, it is the state's largest doctor network and includes the only freestanding children's hospital and a National Cancer Institute-Designated cancer center.
Provide senior-level technical leadership and oversight for enterprise recruiting and ERP systems, including Oracle PeopleSoft and Oracle Taleo.
Collaborate with software publishers, managed services providers, and stakeholders to ensure system performance, reliability, and compliance.
Support reporting, analytics, integration troubleshooting, and technical guidance for enterprise-wide recruiting and workforce management solutions.
RESPEC is a 100% employee-owned company that tackles complex challenges in energy transition, infrastructure resilience, digital transformation, and sustainability. Since 1969, they have brought deep technical knowledge and real-world experience to critical problems across global projects.
Manage the day-to-day tactical execution of the Technical Implementation Specialist (T.I.S.) team.
Ensure projects are executed efficiently and timelines and deliverables are consistently met.
Serve as the first line of coordination and support for the T.I.S. team, escalating concerns and removing blockers.
CipherHealth is an award winning software company committed to enhancing care coordination and outcomes across the continuum. Since 2009, CipherHealth’s automated, scalable platform has empowered healthcare organizations to engage patients and care teams at every touchpoint.
Provide expert design and construction engineering support for large-scale VA Medical Center infrastructure projects.
Apply effective project management and engineering techniques to planning, design, and construction activities.
Coordinate and lead risk assessments in collaboration with development, design, and end-user teams.
Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. They are based in Alexandria, Virginia, and support more than a dozen agencies with 300+ employees nationwide.
Monitor, prioritize, and coordinate clients’ overall status of technical support tickets and issues.
Proactively build strong relationships with key contacts of the customer operations organization.
Drive resolution for escalations, partnering with technical teams to bring issues to resolution.
Amwell transforms healthcare for all through technology and innovation. With almost two decades of experience, they serve large healthcare organizations in the U.S. and worldwide, fostering a culture of respect, inclusion, and collaboration.
Serve as the top-tier technical expert to resolve complex issues across endpoints, identity, networks, and core business applications, documenting root causes and scalable solutions.
Maintain strong security and compliance across all IT workflows, applying data security principles (e.g., MFA, least-privilege access) and ensuring all records (tickets, assets, changes) are audit-ready.
Mentor junior team members, providing guidance and stepping in to handle frontline support during high-volume periods.
Equip is a virtual eating disorder treatment program that aims to ensure everyone with an eating disorder can access effective treatment. Founded in 2019, Equip has a highly-engaged, passionate, and diverse culture, operating in all 50 states and partnering with most major health insurance plans.
Provide expert front line support to all internal and external customers to strengthen customer satisfaction and contribute to positive surgical outcomes.
Analyze and troubleshoot complex Robotic problems using remote diagnostics or over the telephone; some on-site or in-house service support may be required.
Record requests for service and actions taken using computerized and manual documentation systems to provide historical service records and identify trends.
Intuitive believes that minimally invasive care is life-enhancing care, expanding the potential of physicians to heal without constraints. They are a pioneer and market leader in robotic-assisted surgery, striving to foster an inclusive and diverse team, committed to making a difference.
Partner with clinical stakeholders to align workflows and system design.
Lead, coach, and manage clinical application analyst teams.
Prime Healthcare is an award-winning health system headquartered in Ontario, California. It operates 55 hospitals and has more than 360 outpatient locations in 15 states providing more than 3.0 million patient visits annually and has over 60,000 employees and physicians.
Lead, mentor, and develop a team of IT Engineers, including hiring, onboarding, and performance management.
Act as the final escalation point for complex IT Engineering and Helpdesk issues.
Drive implementation of strategic, systemic solutions to eliminate recurring issues and improve user experience.
Judi Health offers solutions for employers and health plans, including Capital Rx, Judi Health™, and Judi®. Together with our clients, they’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve.
Improve Ophelia's IT systems by focusing on seamless integration, automation, and security to elevate our employee experience.
Develop plans and execute our IT strategy, ensuring the highest quality standards across all projects, and communicating clearly and proactively to bring stakeholders along with you.
Manage our IT MSP towards constant improvement.
Ophelia is a healthcare startup that provides FDA-approved medication and clinical care through a telehealth platform to individuals with OUD. They are a team of physicians, scientists, entrepreneurs, researchers and White House advisors, backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America.
Ensure clinicians, operators, and product teammates have the tools, devices, and access they need.
Manage help desk queue, lead the IT side of new-hire onboarding, configure and maintain laptops, administer SaaS platforms.
Support infrastructure and compliance initiatives, uphold HIPAA-aligned operational practices, maintain documentation and asset records.
Early Medical is a virtual (telemedicine) practice specializing in longevity and healthspan optimization, part of a broader ecosystem of ventures driven by Peter Attia. We are a fully remote company, spanning the U.S., united by a commitment to pushing the boundaries of what’s possible in health and longevity. We are obsessed with excellence.
Serve as the primary implementation lead and operational owner for assigned customer accounts following contract execution.
Coordinate cross-functional teams across Sales, Product, Engineering, Support, and Delivery to ensure successful customer outcomes.
Lead customer onboarding, implementation governance, and operational reviews to drive adoption and retention.
Smile Digital Health provides a FHIR-based data liberation platform that makes it easy for healthcare stakeholders to collect and exchange data. The company ranked #19 on Deloitte's Technology Fast 50 Ranking for 2024 and values respect, inclusion, diversity, and belonging.
Understand clients' business and technical requirements to proactively improve service quality.
Act as a technical liaison between client and organization, advocating on client's behalf.
Identify and drive improvements to increase stability and scale of technical infrastructure.
PointClickCare is a leading health tech company that helps providers deliver exceptional care with a platform serving over 30,000 provider organizations. It is founder-led and privately held, recognized by Forbes as a top private cloud company and one of Canada's Most Admired Corporate Cultures.
Technical subject matter expert on template design strategy; educate on optimizing provider and resource templates.
Consult on template and decision tree implementation, enabling patients to schedule online.
Partner with stakeholders to analyze, design, and deploy scheduling solutions using data to improve access to care.
Tufts Medicine is an integrated health system delivering exceptional, connected, and accessible care to consumers across Massachusetts. They have more than 15,000 employees and caregivers and came together in 2014 to transform consumer engagement and care experiences.
Develop new processes for medical devices and components.
Effectively and succinctly communicate task or activity status, assumptions, risks, timeline, and escalations cross-functionally and interdepartmentally, as required.
Lead cross-functional team to plan and implement changes and improvements to operational systems and processes.
Penumbra, Inc. is a global healthcare company focused on interventional therapies. They design, develop, manufacture and market innovative medical devices and have a strong focus on collaborative team culture.
Manage, coach, and mentor a team of 4 to 5 engineers, driving their career development and professional growth.
Collaborate with Product and Design to clarify requirements, shape scope, and prioritize effectively for Clinical EMR features.
Contribute code regularly, participate in architecture discussions, and model strong engineering habits.
Hint Health is a digital health company dedicated to supporting the growth and success of Direct Primary Care. Founded in 2013, HintOS platform supports thousands of clinics and networks across the nation providing care for over a million members.
Provides technical support during implant procedures and at device activation.
Maintains credentials enabling access to assigned hospitals and clinics.
Provides technical leadership and education in assigned region to account clinical staff.
Inspire Medical Systems is a medical device company focused on creating innovative solutions for obstructive sleep apnea (OSA). They are revolutionizing the sleep industry with their FDA-approved medical device, and committed to prioritize patient outcomes, act with integrity and lead with respect. The company offers excellent benefits like flexible time off (FTO).