Lead, coach, and develop a distributed technical support team, setting standards for ticket handling and client communication.
Personally own complex technical escalations involving APIs, healthcare data standards, and EHR integrations.
Build and refine the support operating model, including triage systems, escalation paths, and performance dashboards.
Health Gorilla operates a healthcare interoperability platform, facilitating secure data exchange between providers, labs, and patients. The company is a health tech scale-up with a collaborative, client-focused culture that emphasizes solving complex problems.
Zus is a shared health data platform designed to accelerate healthcare data interoperability by providing easy-to-use patient data via API, embedded components, and direct EHR integrations. They are determined to help change the world and have fun doing it.
Be able to provide excellent and timely communication (written and verbal) on assigned projects.
Oversee end-to-end technical implementation processes across multiple product lines and client portfolios.
Drive improvement and standardization initiatives across implementation processes and functions.
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems. They offer end-to-end revenue cycle solutions and a suite of point solutions to clients across the country and recognize that healthcare requires a human touch, and believe that every touch should be meaningful.
Serve as the primary client-facing integration lead, guiding partners through onboarding, implementation, and activation of Galleri workflows.
Validate and optimize clinical, operational, and billing workflows, bridging the gap between clinical operations and technical implementation.
Oversee testing, validation, and post-launch support, ensuring integrations meet quality standards and identifying opportunities for process improvement.
GRAIL is a healthcare company pioneering new technologies for early cancer detection using next-generation sequencing, clinical studies, and data science. It is a multidisciplinary organization headquartered in California with locations globally, backed by leading investors and companies in the healthcare and technology sectors.
Monitor, prioritize, and coordinate clients’ overall status of technical support tickets and issues.
Proactively build strong relationships with key contacts of the customer operations organization.
Drive resolution for escalations, partnering with technical teams to bring issues to resolution.
Amwell transforms healthcare for all through technology and innovation. With almost two decades of experience, they serve large healthcare organizations in the U.S. and worldwide, fostering a culture of respect, inclusion, and collaboration.
Participate in end-to-end implementation activities.
Develop an understanding of Experian Health's product suite and apply best‑practice workflows.
Facilitate requirements gathering, workflow mapping, configuration reviews, and user acceptance testing.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange, they have a team of 23,300 people across 32 countries.
Lead multiple engineering squads in developing secure, scalable software for digital pharmacy and API-driven fulfillment platforms.
Recruit, mentor, and manage a team of 10+ software engineers and managers, fostering a culture of high performance and operational excellence.
Partner with Product, Operations, and Design to translate healthcare compliance and patient-care requirements into technical roadmaps and deliverables.
Fuze Health is a healthcare company that digitally connects patients with care providers, resources, and treatments, while empowering partners to enhance quality and value. The company is a growing portfolio of technology-powered innovators in digital health, diagnostics, and pharmacy, combining the capabilities of several industry leaders.
Lead the integration design, development, and validation of interfaces between SmarterDx and customer EHRs.
Serve as the technical expert on customer engagements, guiding architecture discussions with IT leaders.
Troubleshoot complex production issues and lead structured incident response, root cause analysis, and durable remediation.
SmarterDx empowers hospitals to tell the most accurate patient stories. They seem to be a private company with a mission to improve patient outcomes and hospital records.
Build and lead a team of Epic Forward Deployed Engineers, setting hiring standards and establishing the integration playbook for health system Epic environments.
Serve as executive technical sponsor for strategic health system clients, owning the integration relationship at the CIO and CMIO level and leading solution design sessions.
Translate client clinical workflow requirements into clear platform specifications and establish a reusable integration playbook across Epic modules to accelerate new client engagements.
Qualified Health redefines what is possible with Generative AI in healthcare by providing infrastructure for safe AI governance, healthcare-specific agent creation, and real-time algorithm monitoring. It is a fast-growing, mission-driven company backed by premier investors, offering an inclusive environment that fosters creativity and innovation for its world-class team.
Work with district IT teams to ensure seamless setup and rollout of rostering with ClassDojo.
Review data from districts and ensure it matches the needs and formatting of end customers.
Collaborate with the account team, district IT, and customer support, sharing project status and proposing solutions.
ClassDojo's goal is to give every child on Earth an education they love by building a powerful network for communication. Their flagship app connects K-12 teachers, children, and families globally and is actively used in over 95% of US schools, reaching over 45 million children in 180 countries, with a team of around 200 people.
Lead and manage Technical Implementation Leads and Software Developers.
Provide hands-on technical leadership across discovery, solution design, estimation, implementation planning, troubleshooting, testing, deployment, and operational readiness activities.
Lead technical implementation delivery across multiple concurrent customer projects while ensuring delivery quality, scalability, and maintainability.
Smile Digital Health helps healthcare stakeholders collect and exchange data with our FHIR-based data liberation platform. Their platform enables people and organizations to better manage healthcare data and liberate structured healthcare data. They were #19 on Deloitte's Technology Fast 50 Ranking for 2024!
Define and own the product strategy for Smile’s Core CDR platform components.
Collaborate with technical teams to perform in-depth technical analysis to identify gaps between product and market/client needs.
Translate architectural patterns and operational needs into clear, actionable product requirements.
Smile Digital Health helps healthcare stakeholders collect and exchange data with our leading FHIR-based data liberation platform. They were #19 on Deloitte's Technology Fast 50 Ranking for 2024 and are focused on enabling people and organizations to better manage healthcare data.
Lead the engineering team that manages 300+ destination integrations.
Prioritize requests for new destinations and functionality to balance immediate deals with longer-term strategy.
Maximize sync speed via parallelism, batching, rate-limit detection, and algorithmic optimizations.
Hightouch is an Agentic Marketing Platform powered by the industry-leading composable CDP. They help marketing teams analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. Hightouch's team is ambitious and impact-driven.