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Accountabilities:
- Lead specialized customer engagements requiring deep WFO expertise.
- Assess Workforce Management environments and support Quality Management programs.
- Own technical delivery from discovery to implementation.
Requirements:
- At least 8 years of hands-on technical experience in CCaaS post-sales.
- Strong REST API knowledge and enterprise integration expertise.
- Verifiable technical track record with specific projects.
Benefits:
- Competitive compensation with base salary range $125,000–$135,000.
- Comprehensive healthcare and financial benefits including 401(k) matching.
- Remote flexibility and family support benefits.
Partner Company
This partner company provides Workforce Optimization (WFO) solutions for enterprise contact centers. It is a collaborative technical organization recognized for its workplace culture and investment in its people.