Customer Success Engineer

Role Focus:

• Provide hands-on technical guidance and support to existing, directly-sold customers, helping them onboard, implement, and get ongoing value from Bolster's platform.
• Engage with channel partners in certain circumstances, while scoping entirely to direct customers.
• Build product depth and customer-facing skills that feed into TAM or Solutions Engineering roles over time.

Qualifications:

• 3+ years of experience in a technical, customer-facing role (technical support, implementation, IT/helpdesk) or a strong technical foundation from education or internships.
• Comfortable learning a product quickly and explaining it clearly to non-technical customers, with strong written and verbal communication skills.
• Detail-oriented, organized, and genuinely growth-minded with interest in advancing toward a Technical Account Manager or Solutions Engineering role.

Compensation & Benefits:

• Salary range of $80,000 - $140,000 a year for candidates in California, with actual compensation based on experience, skills, and location.
• Comprehensive benefits include excellent medical, dental, and vision insurance, flexible time off plus paid holidays, equity, and a 401(k) plan.
• Equal Opportunity Employer committed to inclusion, using AI tools to support the hiring process while maintaining human judgment in final decisions.