Technical Support Engineer
Remote regions
EMEABenefits
Unlimited PTO
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About the Position:
- You'll own and drive customer-facing technical support conversations across tickets, Slack, and calls.
- Investigate technical hurdles, communicate clearly, and coordinate with internal teams for escalation.
- Identify patterns in customer tickets and share feedback with Product and Engineering.
Requirements:
- 4+ years in a technical support or customer-facing engineering role.
- Hands-on experience with APIs, SDKs, logs, and HTTP requests.
- Exceptional written and verbal communication skills.
Benefits:
- Unlimited vacation time with at least 3 weeks encouraged.
- Competitive compensation including stock options and fully remote work.
- Maternity and paternity leave for qualified employees.
Constructor
Constructor is a next-generation platform for search and discovery in ecommerce, optimizing for metrics like revenue, conversion rate, and profit. The company is US-based, founded in 2015, and powers over 1 billion queries daily for companies like Sephora, Under Armour, and Petco, with a team that values empathy, openness, and continuous improvement.