Customer Success Manager III

Position Summary:

• We are seeking a Technical Customer Success Manager to lead customer outcomes and drive successful adoption of ExtraHop's NDR solutions.
• You will work closely with customers to ensure they achieve their desired outcomes and maximize the value of our platform.
• This role is critical in securing renewals and identifying growth opportunities.

Key Responsibilities:

• Analyze customer requirements and promote the highest value application of ExtraHop.
• Secure contract renewals and identify growth opportunities through customer success.
• Lead new customer onboarding and facilitate personalized enablement sessions.

Required Qualifications:

• Four-year college degree in a technical field or equivalent experience.
• Basic knowledge of networking principles and application protocols.
• Experience with Salesforce.com and Microsoft Excel.

Benefits:

• Health, Dental, and Vision benefits.
• Flexible PTO and paid volunteer time.
• 401k with employer match and parental leave.