Remote Support Engineer - Night Shift

Responsibilities:

• Monitor the autonomous operation of robots deployed in the field and handle incoming alerts using teleoperation tools.
• Respond to customer enquiries, troubleshoot issues, and communicate solutions clearly to non-technical users.
• Collaborate with engineering teams to identify recurring issues and suggest improvements to enhance reliability.

Qualifications:

• Proven experience in remote monitoring or helpdesk support with direct customer interaction.
• Proficiency in using monitoring and diagnostic tools and software.
• Excellent problem-solving skills and ability to work independently under pressure.

Benefits:

• Private healthcare via Bupa with 24/7 medical helpline.
• Life insurance and income protection.
• Pension scheme with 4+% employee and 5% employer contribution.

Our Culture:

• We value the right attitude, humility, and character as much as talent.
• Diversity drives innovation and we offer an international and friendly work environment.
• Our operating principles: Performance, Impact, Commitment, One team.