New SaaS Associate Customer Support Specialist
Remote regions
UKBenefits
4w PTO
16w maternity
4w paternity
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About Us:
- Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations.
- We raised $450M in Series D funding and are a proud founding member of the Rails Foundation.
- We are remote-friendly and have been since 2012.
The Role:
- As an Associate Customer Support Specialist, you will be the first point of contact for basic technical support and product inquiries.
- You will handle tier 1 tickets via phone and email, delivering exceptional service with professionalism and empathy.
- You will collaborate with Support Specialists and Shift Leads to escalate and resolve complex issues.
What We Offer:
- Multiple health/dental/vision coverage options with 100% for employee and 50% for family.
- 4 weeks PTO, 12 company holidays, 2 floating holidays, and 401(k) match of 4%.
- Parental leave (16 weeks for birthing parent, 4 weeks for non-birthing) and professional development funds.
Fleetio
Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. They raised $450M in Series D funding and are a proud founding member of the Rails Foundation, with a culture that values remote work and collaboration.