Customer Support Specialist

About Auto Integrate:

• Auto Integrate makes leased vehicle maintenance frictionless for millions of customers in the USA and Canada.
• We provide a platform that powers the North American fleet management service industry.
• We are growing fast and looking for high-performing team members.

About the Role:

• You will be the first point of contact for our fleet management software, providing basic technical support and product knowledge.
• You will play a critical role in ensuring customer satisfaction and delivering exceptional support experiences.
• This position requires a deep understanding of fleet management software and strong problem-solving skills.

Who You Are:

• You have experience as a primary point of contact for basic technical support in the software space.
• You provide exceptional customer service through phone and email while maintaining professionalism and empathy.
• You collaborate well with team members and continuously look for ways to improve support processes.

Your Experience:

• Previous experience in a customer support or technical support role, preferably in software.
• In-depth knowledge of fleet management software is a plus.
• Strong analytical and problem-solving skills with excellent communication abilities.