Diagnose and troubleshoot technical issues remotely, taking ownership of customer issues from start to finish.
Respond to customer escalations and inquiries related to Mashgin's hardware and software via chat, email, and video conferencing.
Maintain subject-matter expert knowledge of deployment systems and software, with occasional travel (10%) to deploy new locations.
Mashgin powers the world's best checkout experience using AI kiosks for over 40 million users. Backed by a well-funded Series B, the company is profitable and values extreme ownership, autonomy, and customer obsession.
Provide frontline technical support to Cloudskope customers via phone, email, and web.
Own and manage the customer experience from problem identification to full resolution.
Collaborate with subject matter experts and engineering teams to resolve complex issues.
Cloudskope is a cloud-based technology company that provides IT services and support to businesses. The company is rapidly expanding and fosters a culture of customer obsession, growth mindset, diversity, and collaboration.
Serve as the primary point of contact for basic technical support and product-related inquiries from customers using Fleetio.
Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy.
Continuously identify opportunities to improve the customer support process, including streamlining workflows and implementing customer-focused initiatives.
Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. They raised $450M in Series D funding and are a proud founding member of the Rails Foundation, with a culture that values remote work and collaboration.
Provide technical support for Dealertrack software products.
Troubleshoot system issues and document resolutions in CRM.
Manage multiple customer cases while meeting service levels.
They provide automotive dealership software solutions. The company fosters a collaborative, fast-paced environment with opportunities for professional development.
Provide customer support with shift schedule, including transaction and limit monitoring.
Monitor provider activity, allocate resources during downtime, and calculate potential losses.
Perform refunds and request user documents as needed.
FYST is a leading fintech company in the payments space. We are young, ambitious, and serious about growth, with a passionate team that values meaningful impact.
Own technical support for customers, resolving issues and maintaining data connection stability.
Configure customer-facing templates and implement scheduling tools and CRM integration.
Collaborate with internal teams to ensure seamless service and provide feedback on user experience.
Steer offers a suite of software tools for automotive repair shops, combining marketing, CRM, and scheduling into one platform. With the acquisition of AutoOps in 2024, the company is a leader in the industry and fosters a collaborative, high-ownership culture.
Provide first-level technical support via ticketing, email, and phone during night shifts.
Monitor systems and perform preventive maintenance to ensure availability and reliability.
Escalate complex issues to second and third-level teams while maintaining clear communication.
The company provides managed IT services and technical support for customer environments. It maintains a collaborative culture with a proactive approach to system monitoring and incident management.
Respond to customer queries via email, live chat, and phone calls.
Collaborate with departments to resolve complex issues and conduct follow-ups.
Troubleshoot, document issues, and create FAQ articles and user manuals.
Finyard is a global team of engineers, data scientists, marketeers, and financial experts passionate about technology and innovation, bringing revolutionary software services worldwide since 2018. They are a cross-functional team working on challenging FinTech products.
Resolve customer support tickets and troubleshoot system health issues across gateways, nodes, buttons, and connectivity.
Provide onsite technical support for system health checks and go-live stabilization when remote resolution is insufficient.
Collaborate with Field Services, Customer Success, and Engineering to hand off issues and improve support documentation.
Canopy provides IoT and RTLS solutions for monitoring and support in environments like healthcare. The company fosters a collaborative culture focused on technical excellence and customer satisfaction.
Provide responsive and professional customer support via phone, email, and chat for patients and healthcare professionals.
Resolve inquiries efficiently, follow established processes, and document interactions accurately.
Manage service levels, exercise sound judgment, and adapt to evening and weekend shifts.
They are a pediatric healthcare company focused on improving access to convenient, high-quality care. They value reliability, optimism, adaptability, and continuous learning in a collaborative remote environment.
Monitor people supported and provide support in health, medication, safety, and daily living.
Empower independent decisions and respond to emergency requests with backup staffing.
Troubleshoot technology issues and provide training on remote support systems.
Heritage Christian Services promotes independence and opportunities for growth for people with disabilities. The organization values equity and justice, with a culture focused on dignity and respect.
Provide technical support via chat and email for AR glasses and associated software.
Troubleshoot issues, deliver clear solutions, and maintain high customer satisfaction.
Collaborate with the team to resolve complex cases efficiently.
Sutherland Bulgaria provides customer experience and technology services to global clients. We are a collaborative, international team that values diversity and growth, with a strong focus on supporting innovative platforms like Spotify and cutting-edge AR technology.
Provide initial partner support and resolve customer inquiries with top-tier customer service.
Walk customers through problem-solving processes and escalate incidents as needed.
Follow up on issues, see them through to resolution, and improve documentation.
Huntress provides enterprise-grade managed cybersecurity products as an affordable SaaS, protecting over 4 million endpoints and 7 million identities worldwide. Founded in 2015 by former NSA operators, the fully remote team values transparency, honesty, and going above and beyond to break down barriers to cybersecurity.
Coordinate CX service delivery and daily operations to ensure alignment with SLA requirements.
Monitor service requests, tickets, and operational metrics to ensure timely response and issue resolution.
Prepare service reports, operational updates, and support internal service review meetings with clients and delivery teams.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for some of the world's largest enterprises. With nearly 1000 full-time professionals and a culture of Relentless Performance, the company has maintained a 99% project success rate since 1989 and operates across 5 continents in over 25 countries.
Provide remote support to CI customers and aid in user account management.
Troubleshoot and resolve hardware and software issues on desktop and laptop computers.
Participate in remote chat service delivery and test software deployments.
Terrestris leverages technology to create better mission outcomes through better human performance. Rooted in USMC values of honor, courage, and commitment, the company helps the Government become more efficient and effective, serving over 4000 customers nationwide.
Provide frontline technical support for clinical applications like Epic, Cerner, and Meditech.
Troubleshoot and resolve incidents, document findings, and maintain service levels.
Work in a 24/7 remote environment with rotating shifts including nights and weekends.
The company provides clinical application support services to healthcare professionals. It operates in a fast-paced, 24/7 environment with a focus on reliable technology support.
Provide concierge-style support to global clients, resolving queries via phone and email while working overnight UK hours from Sydney.
Diagnose issues, escalate when necessary, and maintain accurate records of all client interactions.
Become an expert on the Board Intelligence platform, contribute to support articles, and perform client audits.
Board Intelligence is a technology and advisory firm that aims to make boards more effective, building better businesses and benefiting society. With over 20 years of experience, they are the market leader in governance and board effectiveness, trusted by over 80,000 directors and executives globally, and recently backed by K1 Investment Management to accelerate growth while maintaining a thoughtful, high-calibre, and genuinely human culture.
Serve as primary technical contact for users and customers, coordinating issue resolution through phone, email, and ticketing systems.
Provide second-level technical support for healthcare IT systems, diagnosing and resolving complex hardware, software, networking, and application issues.
Collaborate with IT, Product, Engineering, and other teams to investigate complex technical problems and implement effective solutions.
The company provides technical support services within a healthcare IT environment, where reliability and responsiveness are critical. They are a partner company that values collaboration, customer focus, and technical excellence.
Lead Billing Support through change management and operational rigor.
Analyze data to drive performance and cross-functional alignment.
Build scalable workflows in a fast-paced startup environment.
Rula is a mental health company dedicated to providing quality, evidence-based care and eliminating stigma. They are a remote-first startup with a focus on diversity and inclusion.
Manage order release, billing setup, and documentation follow-up to support accurate and timely revenue realization.
Review pending orders, resolve issues with cross-functional teams, and prioritize worklists to minimize billing delays.
Provide responsive customer service and identify process improvements to enhance operational quality and efficiency.
The company provides healthcare operational support, focusing on order management and billing to ensure timely revenue realization. It fosters a remote-first culture with an emphasis on collaboration, diversity, and employee wellbeing.