Diagnose and resolve client queries by phone or email, ensuring timely and effective responses.
Escalate issues to Second Line Support, Engineering, or Customer Success with clear context.
Maintain accurate records, support client self-serve strategies, and perform routine audits.

Requirements:

Track record in customer service or technical support with excellent communication skills.
Ability to diagnose issues, work independently overnight, and multitask under pressure.
Interest in technology and problem-solving, with impeccable attention to detail.

Benefits:

Opportunity to work at the intersection of AI and governance.
Join a growing team with a supportive culture and remote work setup.
Be part of a company that values kindness, curiosity, and remarkable service.

Board Intelligence

Board Intelligence is a technology and advisory firm that aims to make boards more effective, building better businesses and benefiting society. With over 20 years of experience, they are the market leader in governance and board effectiveness, trusted by over 80,000 directors and executives globally, and recently backed by K1 Investment Management to accelerate growth while maintaining a thoughtful, high-calibre, and genuinely human culture.

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