Provide technical support via messaging for LivePerson's Conversational Cloud platform.
Troubleshoot complex issues using Developer Tools, ElasticSearch, and API requests.
Collaborate with global customers to maintain high satisfaction and improve product usability.
LivePerson is a global leader in enterprise conversations, powering nearly a billion conversational interactions monthly for brands like HSBC and Chipotle. They foster an inclusive workplace culture that encourages collaboration, innovation, and continuous growth.
Diagnose and troubleshoot technical issues remotely, taking ownership of customer issues from start to finish.
Respond to customer escalations and inquiries related to Mashgin's hardware and software via chat, email, and video conferencing.
Maintain subject-matter expert knowledge of deployment systems and software, with occasional travel (10%) to deploy new locations.
Mashgin powers the world's best checkout experience using AI kiosks for over 40 million users. Backed by a well-funded Series B, the company is profitable and values extreme ownership, autonomy, and customer obsession.
Manage incidents and requests using ticketing tools.
Provide first-line technical support for hardware, software, and applications.
Use remote access tools to diagnose and resolve incidents.
Bosch Service Solutions provides complex technology-based services in Business Process Outsourcing, using AI and automation. With nearly 10,000 employees globally, they foster a diverse and inclusive culture.
Provide customer support for website users via chat and email.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain records of customer interactions and enter data into CRM and other tools.
Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. They help small businesses and enterprises free up their teams for strategic high-value tasks and are growing.
Provide first-line IT technical support, managing incidents via ticketing tools and remote access.
Collaborate with international teams and contribute to continuous improvement of the knowledge base.
Use troubleshooting and root cause analysis to resolve hardware, software, and application issues.
Bosch Service Solutions offers technology-driven BPO services, handling operations for other companies. They are a leading provider in more than 30 languages, with a commitment to diversity and inclusion.
Provide specialized technical assistance to automotive workshops in the Swedish market via phone and email.
Diagnose and resolve complex mechanical, electrical, and electronic breakdowns using electrical diagrams and technical documentation.
Collaborate with international teams and follow up on cases until resolution.
We are a Bosch company specializing in technology-driven BPO services, delivering solutions in over 30 languages. We are committed to fostering a diverse and inclusive workplace where everyone is valued.
Provide high-volume inbound support via chat, email, and phone in an AI-augmented workflow.
Troubleshoot technical issues and educate customers on CE Broker platform features.
Collaborate with internal teams to improve processes and product experience.
Propelus simplifies workforce compliance management across healthcare. They have been a trusted leader for over 20 years and are recognized as a Best Place to Work.
Provide customer support with shift schedule, including transaction and limit monitoring.
Monitor provider activity, allocate resources during downtime, and calculate potential losses.
Perform refunds and request user documents as needed.
FYST is a leading fintech company in the payments space. We are young, ambitious, and serious about growth, with a passionate team that values meaningful impact.
Provide world-class technical and non-technical support to customers via email, phone, and live chat.
Coordinate with Engineering and Product Management on product issues and releases.
Develop positive customer relations and assist in updating technical documentation.
Turnitin is a recognized innovator in global education, developing learning integrity solutions for over 25 years. They serve 16,000+ academic institutions in over 185 countries and foster a remote-first culture with a diverse team across 35+ countries.
You will be the first point of contact for customers, handling calls, emails, and chats to help them navigate the platform and troubleshoot basic technical issues.
Responsibilities include guiding customers through account setup, transactions, and platform features, as well as accurately documenting interactions in the CRM.
You will escalate complex issues to the technical team while resolving simpler matters independently, ensuring customers feel informed and confident.
Veta Virtual is a hiring platform that connects talent with high-growth clients in the Fintech and Cryptocurrency industry. They offer a collaborative, supportive culture with a fast-paced environment where communication skills are valued.
Serve as the primary point of contact for technical platform issues and provide appropriate support to internal and external users.
Prepare respondents to join interviews on time, facilitate start of sessions, and troubleshoot technical issues during interviews.
Document technical issues and resolutions, stay updated on product features, and provide internal technical guidance as needed.
M3 is a Japanese global leader in healthcare technology and research solutions, providing services to the healthcare and life science industry. The company operates globally with over 5.8 million physician members and has offices in multiple countries, and was ranked in Forbes' Global 2000 list.
Diagnose and resolve escalated backend and technical issues across the Core platform and Vision viewer.
Investigate platform audit-trail entries, gateway logs, and cloud transaction logs to determine root cause.
Contribute technical runbooks and mentor analysts on triage across technical boundaries.
Synthesis Health is a mission-driven company revolutionizing healthcare through innovation and collaboration. Their 100% remote team across the US and Canada is dedicated to core values and behaviors.
Resolve customer support tickets and troubleshoot system health issues across gateways, nodes, buttons, and connectivity.
Provide onsite technical support for system health checks and go-live stabilization when remote resolution is insufficient.
Collaborate with Field Services, Customer Success, and Engineering to hand off issues and improve support documentation.
Canopy provides IoT and RTLS solutions for monitoring and support in environments like healthcare. The company fosters a collaborative culture focused on technical excellence and customer satisfaction.
Resolve customer inquiries via live chat, WhatsApp, and email, handling logistics, orders, and website issues.
Support team growth by onboarding and training new joiners, coaching colleagues, and managing escalations.
Collaborate across departments, driving root-cause fixes and owning day-to-day operations with a customer-first mindset.
Nivoda is a global B2B diamond and gemstone marketplace connecting retailers with suppliers. Processing $300M+ annually, it spans multiple regions. Its customer support team is distributed across 8+ countries, with a focus on responsiveness and continuous improvement.
Own technical support for customers, resolving issues and maintaining data connection stability.
Configure customer-facing templates and implement scheduling tools and CRM integration.
Collaborate with internal teams to ensure seamless service and provide feedback on user experience.
Steer offers a suite of software tools for automotive repair shops, combining marketing, CRM, and scheduling into one platform. With the acquisition of AutoOps in 2024, the company is a leader in the industry and fosters a collaborative, high-ownership culture.
Provide world-class technical support via phone, email, and chat for escalated issues, serving as the first internal point of contact for product expertise.
Triage and escalate bugs and issues from Tier 1 to Tier 3 engineers, ensuring detailed logs and information are gathered.
Collaborate with cross-functional teams including Product, Integrations, and Support Leadership to improve customer experience and product knowledge.
Turnitin is a global education technology company that provides learning integrity solutions to over 16,000 academic institutions worldwide. With a remote-first culture and a diverse team across 35+ countries, they prioritize employee well-being and collaboration.
Provide live technical support via phone, chat, and email to customers.
Troubleshoot and resolve issues with software applications.
Guide customers through steps to correct issues.
Porch Group is a leading vertical software and insurance platform that helps homebuyers move, maintain, and protect their homes. They have deep relationships with approximately 30 thousand companies and went public on Nasdaq in 2020.
Remote monitoring and diagnostics of food refrigeration and freezing equipment across Europe.
Decision-making on whether to dispatch a technician or resolve issues remotely through customer communication or system configuration.
Communication with customers in English and Czech, with support from German operators for German-speaking clients.
CO2OLTEC Commercial Refrigeration is a global provider of heating, air conditioning, and cooling solutions since 1902. They offer a modern, collegial, and innovative environment within a stable international company.
Provide initial partner support and resolve customer inquiries with top-tier customer service.
Walk customers through problem-solving processes and escalate incidents as needed.
Follow up on issues, see them through to resolution, and improve documentation.
Huntress provides enterprise-grade managed cybersecurity products as an affordable SaaS, protecting over 4 million endpoints and 7 million identities worldwide. Founded in 2015 by former NSA operators, the fully remote team values transparency, honesty, and going above and beyond to break down barriers to cybersecurity.