Freelance Interview Host - Multilingual (Remote)

About the Role:

• You will be the go-to person for technical platform issues during qualitative market research interviews.
• You will support moderators, interpreters, and respondents to ensure smooth and high-quality remote research sessions.
• You will collaborate with the Product Owner and Engineering team to triage and communicate issues.

Key Responsibilities:

• Assess technical support levels of users and provide timely assistance.
• Facilitate interview start-ups and troubleshoot connectivity or platform problems.
• Document issues and resolutions to improve customer experience and internal processes.

Qualifications:

• Bachelor's degree or equivalent work experience; multilingual fluency required.
• Experience with qualitative online platforms and strong knowledge of Windows, macOS, and mobile devices.
• Excellent communication and problem-solving skills, with a self-motivated and team-oriented attitude.

Additional Information:

• Operating hours between 03:00 - 20:00 EST.
• This is a freelance, remote position with flexible scheduling.
• Please state which languages you are fluent in when applying.