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Your Mission:
- Manage incidents and requests using ticketing tools.
- Provide first-line technical support and analyze hardware/software issues.
- Follow up on tickets until resolution or escalation.
Your Day-to-Day:
- Handle inquiries via phone, email, and remote access tools.
- Document and track tickets, collaborate with international teams.
- Apply troubleshooting procedures and contribute to knowledge base.
What We Offer:
- Permanent Bosch contract and full-time position.
- 100% remote working model with hybrid option for Madrid residents.
- International and multicultural environment with growth opportunities.
Bosch Service Solutions, S.A.U.
Bosch Service Solutions offers technology-driven BPO services, handling operations for other companies. They are a leading provider in more than 30 languages, with a commitment to diversity and inclusion.