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Responsibilities:
- Respond to inbound service desk calls regarding clinical applications.
- Troubleshoot application issues including workflow errors and access problems.
- Document incidents accurately and drive resolution.
Requirements:
- Minimum 4 years of service desk experience.
- Strong communication skills and customer service mindset.
- Flexibility to work rotating shifts including nights and weekends.
Benefits:
- Fully remote opportunity based in Canada.
- Competitive hourly compensation.
- Access to EAP and employee discount programs.
Partner Company
The company provides clinical application support services to healthcare professionals. It operates in a fast-paced, 24/7 environment with a focus on reliable technology support.