Source Job

• Provide timely technical support, guidance, and platform education to patients via email and phone.
• Use patient feedback to help shape the future of the PocketHealth platform.
• Work collaboratively in a fast-paced startup environment to support over 2 million patients.

PocketHealth is a patient-centric platform that enables hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely. The company serves over 800 hospitals and clinics and has a fast-paced startup culture that values empathy, diversity, and inclusion.

• Provide responsive patient support through phone and email, assisting users with platform access and technical questions.
• Deliver empathetic and patient-focused service while ensuring issues are resolved efficiently.
• Identify recurring patient challenges and share insights with internal teams to support product improvements.

The company is a healthcare technology organization that provides innovative digital solutions to help patients access and understand their medical information. The culture is inclusive and collaborative, with a focus on employee well-being and patient impact.

• Serve as the initial point of contact for end user inquiries, providing timely support via email, chat, and Slack.
• Troubleshoot and resolve technical issues related to the application, distinguishing between user errors and system-level problems.
• Own client issues from intake through resolution, ensuring every interaction moves the issue meaningfully forward.

SmarterDx uses clinical AI to help health systems capture the full value of patient care by analyzing EHR data for revenue cycle teams. The company is a remote-first team with a mission-driven culture and offers benefits like unlimited PTO and parental leave.

• Support onboarding, adoption, and ongoing success for a portfolio of customer accounts.
• Proactively engage with customers to improve retention, satisfaction, and product usage.
• Collaborate with internal teams to resolve customer needs and influence product improvements.

The company offers innovative technology solutions to help customers maximize value. It is a remote-first organization with a culture focused on employee well-being and growth.

• Act as the primary overnight contact for urgent situations involving international students and host families, providing crisis de-escalation and initial intervention.
• Document incidents accurately, maintain detailed case notes, and coordinate with internal teams to escalate complex cases.
• Support placement activities and perform administrative tasks such as data entry, file management, and system updates during overnight shifts.

This position is listed on behalf of a partner company, which manages all applications and next steps. They operate in the international student support space, matching students with host families and providing emergency support services. The company is mission-driven, with a focus on student well-being, and offers a fully remote overnight role with training and onboarding provided.

• Provide advanced technical support by diagnosing, troubleshooting, and resolving complex customer incidents.
• Collaborate cross-functionally with Product, Engineering, and Support to design and implement enhancements and defect fixes.
• Lead technical decision-making, mentor junior developers, and participate in on-call production support.

We make it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024 and our platform is used in over 20 countries.

• Deliver remote IT support to clients, resolving technical issues via phone and remote tools.
• Perform proactive maintenance tasks such as patch management, disk space cleanup, and vulnerability remediation.
• Handle a mix of reactive support and proactive work to ensure system stability and security.

We are a dynamic and growing managed IT service provider that delivers proactive and reactive IT support to clients. Our team-oriented culture emphasizes reliability, customer service, and continuous improvement.

• Provide positive and welcoming responses to client communications via phone and email.
• Coordinate service tickets, dispatch onsite resources, and monitor workflow to ensure timely completion.
• Triage tickets, audit completed work, and follow up on client updates using ConnectWise.

Intelligent Technical Solutions is a managed service provider offering IT support and services to clients. The company values cultural fit and provides a remote work environment with comprehensive benefits.

• Provide exceptional support to customers via phone, email, and chat, addressing inquiries about RESPs and our digital platform.
• Resolve issues efficiently by troubleshooting problems and coordinating with internal teams to ensure customer satisfaction.
• Maintain accurate records of customer interactions and contribute to improving processes and resources.

Embark Student Corp. is a fintech company that helps Canadians achieve their education goals through an innovative digital platform for RESPs. Over the past 60 years, the company has reinvested over $60 million into scholarships and supported more than 850,000 students.

• Conduct outbound calls to pharmacies to support patient care initiatives and address medication-related cases.
• Communicate professionally with pharmacy staff and clinical teams to resolve issues and gather information.
• Maintain accurate documentation and records within internal software platforms to ensure compliance.

The partner company is a fast-growing healthcare technology organization that connects patients, providers, and pharmacies to improve healthcare outcomes. It has a mission-driven and supportive team culture, focusing on improving patient care through innovative technology.

• Provide clinical assessment and nursing triage to diverse patients across the health continuum.
• Assist in directing patients to the most appropriate level of care via telephonic health information.
• Work in collaboration with Telehealth providers for virtual care visits and follow-up calls.

We bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, and 400 healthcare facilities, we are a leader in clinical practice management with a culture of belonging and empowerment.

• Partner with senior client service managers to support client accounts throughout implementation and ongoing service delivery.
• Assist with project coordination, tracking timelines, deliverables, and client requirements.
• Serve as a key point of contact between internal teams and client stakeholders to facilitate effective communication.

The company specializes in client service and support solutions for the healthcare sector. It offers a remote-first culture with a focus on collaboration, innovation, and professional growth.

• Provide advanced technical support and troubleshooting for complex customer incidents on healthcare data platforms.
• Develop, test, and implement software enhancements and defect fixes in collaboration with cross-functional teams.
• Participate in on-call production support rotation and contribute to continuous improvement initiatives.

The partner company specializes in healthcare data solutions that help organizations manage critical information. They cultivate an inclusive, collaborative workplace culture focused on innovation and belonging.

• Serve as the first point of contact for support requests via ticketing system, email, or chat.
• Troubleshoot and resolve common issues related to account access, site functionality, and general platform inquiries.
• Document incidents, track resolution progress, and communicate updates to stakeholders.

Oddball is a company that brings quality software to the federal space, improving the daily lives of millions of people. They value learning and growth and the ability to make a big impact at a small company.

• Engage with workplace customers over voice and email to resolve shift, payment, and platform-related issues.
• Navigate tools like Zendesk and the Clipboard portal to investigate cases and maintain accurate documentation.
• Work cross-functionally with teams such as Billing and Account Management to ensure effective issue resolution.

Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces, aiming to uplift communities. Founded in 2016, they are a remote-first team of over 1,000 people, a top Y-Combinator company, profitable since 2022, and rapidly expanding in healthcare staffing.

• Respond timely to customer inquiries via phone, email, and chat, researching issues and providing workable solutions.
• Assist with scheduling, insurance questions, medication requests, and general information, building customer trust.
• Thrive in a remote environment by maintaining a consistent workspace, ensuring security, and using available resources effectively.

Carenet Health pioneers advancements in healthcare consumer journeys, interacting with 1 in 3 Americans daily. For over 30 years, they have combined human touch with data-driven technology, fostering a collaborative and innovative culture that empowers growth through trust and accountability.

• Lead technical support initiatives and operational projects for advanced healthcare systems.
• Perform advanced troubleshooting and diagnostic evaluations of hardware, software, and networking issues.
• Mentor team members and collaborate with cross-functional teams to resolve technical escalations.

Our partner provides advanced healthcare technology solutions for clinical environments. They foster a collaborative, innovative work environment with cross-functional exposure and opportunities for professional growth.

• Process medical record requests accurately and efficiently according to established procedures.
• Manage incoming requests through multiple channels and ensure timely completion within required service timelines.
• Respond to patient questions and requests through phone communication with professionalism and empathy.

Our partner supports the healthcare ecosystem by helping patients, providers, and organizations access critical medical information efficiently and securely. They offer a supportive, mission-driven environment with opportunities for growth and development.

• Provide end-to-end technical assistance and consultative support to enterprise customers across multiple channels.
• Diagnose and resolve technical issues related to billing, account management, software installation, and product functionality.
• Collaborate with cross-functional teams to improve service delivery and drive customer retention.

This role is with a partner company that provides high-impact technical support and customer guidance within a global, technology-driven environment. The team is collaborative and focused on employee growth and impact.

• Handle inbound calls and chat boxes from members regarding Sidecar Health’s products and services.
• Provide excellent customer service in a timely manner while building rapport and maintaining positive relationships.
• Handle issues and complaints, and maintain policies and standard operating procedures.

Sidecar Health is redefining health insurance with a mission to make excellent healthcare affordable and accessible for everyone. The team consists of passionate individuals from diverse backgrounds including tech leaders and healthcare professionals, all driven to fix a broken system.