Connect with customers via phone, email, chat, and social media to resolve their questions or concerns.
Calmly de-escalate issues and escalate interactions when necessary.
Track all call-related information for auditing and reporting purposes.
TP is a global digital business services company that delivers advanced, digitally powered business services to help brands streamline their business. With over 500,000 employees speaking 300+ languages, they foster an inclusive and diverse culture.
Provide frontline technical support for clinical applications like Epic, Cerner, and Meditech.
Troubleshoot and resolve incidents, document findings, and maintain service levels.
Work in a 24/7 remote environment with rotating shifts including nights and weekends.
The company provides clinical application support services to healthcare professionals. It operates in a fast-paced, 24/7 environment with a focus on reliable technology support.
Provide professional, compassionate, and accurate customer support via telephone to individuals impacted by disasters.
Navigate multiple web-based systems to access and document information while maintaining schedule adherence.
Actively listen, verify customer information, and conduct follow-up communications as needed.
Senture provides temporary remote customer support during natural disasters and emergencies, helping individuals navigate recovery. The company values flexibility and offers redeployment opportunities for eligible employees.
Manage and maintain the Learning Management System (LMS) to ensure smooth operation and user access.
Provide technical support and training to users, including instructors and students, on LMS functionality.
Collaborate with IT and academic teams to implement system updates and enhancements.
American Career College educates students for careers in healthcare, guiding them from student to caregiver. With over 40 years of experience, the company fosters a culture of teamwork, collegiality, transparency, and student-centric focus, supporting professional growth.
Serve as the first point of contact for support requests via ticketing system, email, or chat.
Troubleshoot and resolve common issues related to account access, site functionality, and general platform inquiries.
Document incidents, track resolution progress, and communicate updates to stakeholders.
Oddball is a company that brings quality software to the federal space, improving the daily lives of millions of people. They value learning and growth and the ability to make a big impact at a small company.
Respond timely to customer inquiries via phone, email, and chat, researching issues and providing workable solutions.
Assist with scheduling, insurance questions, medication requests, and general information, building customer trust.
Thrive in a remote environment by maintaining a consistent workspace, ensuring security, and using available resources effectively.
Carenet Health pioneers advancements in healthcare consumer journeys, interacting with 1 in 3 Americans daily. For over 30 years, they have combined human touch with data-driven technology, fostering a collaborative and innovative culture that empowers growth through trust and accountability.
Maintain accurate caregiver supervision records within HHA Exchange (HHAX) and ensure proper documentation of nursing supervisory visits.
Update caregiver compliance profiles, upload supervision forms, and verify documentation for accuracy and completeness.
Communicate with clinical staff regarding incomplete documentation and assist with audits and compliance-related tasks.
Limitlessli specializes in recruiting, hiring, and managing high-caliber remote staff for dynamic healthcare facilities. They leverage a global network to connect clients with qualified professionals, offering tailored services to meet unique business needs.
Deliver direct academic support to students with disabilities in a virtual setting, reinforcing instructional content and guiding students through assignments.
Assist in implementing IEP accommodations and modifications, including extended time and read-aloud support.
Monitor student participation and progress, capturing observations and data to keep the instructional team informed.
Edmentum is a tech-enabled learning solutions company dedicated to empowering educators and igniting student potential. They are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.
Assist clinicians with gathering medical information for patients in between visits using various electronic health record systems.
Report medical concerns monthly such as falls, medications, behavioral issues, and hospitalizations.
Complete PCM interventions each month for approximately 15 patients per day.
MTC Care is the nation's leading telemedicine provider of behavioral health care to skilled nursing and assisted living facilities. They are an equal opportunity employer committed to fostering an inclusive workplace.
Deliver an excellent Provider experience by supporting them through school district compliance processes.
Create resources to aid Providers in completing compliance requirements and serve as the point of contact for inquiries.
Maintain accurate documentation of Provider interactions and provide cross-functional support to Clinical Operations, Finance, and Business Operations.
Presence is the leading provider of teletherapy solutions for children with diverse needs. With over 2,000 clinicians and more than 7 million teletherapy sessions delivered, they are a remote-first company dedicated to ensuring every child has access to support.
Coordinate roadside assistance for AAA Members by dispatching service providers and monitoring requests from start to finish.
Communicate with members, service providers, and fleet teams to ensure timely and accurate service delivery.
Resolve service issues, prioritize requests based on safety and operational factors, and meet dispatch performance goals.
AAA Club Alliance provides roadside assistance and other services to its members. They serve nearly 7.4 million members across 13 states and Washington D.C., and foster a culture of inclusivity and support.
Provide remote technical, applications, and system admin support for medical imaging systems, managing audits, operational applications, and billable projects.
Work with Sales and internal teams to pass profitable opportunities, assess hardware/software/network issues, and provide troubleshooting and guidance to Customer Support Engineers.
Maintain expert knowledge of medical imaging products, document solutions, and comply with regulatory and quality requirements.
FUJIFILM Healthcare Americas Corporation provides cutting-edge healthcare solutions including diagnostic imaging, endoscopic and surgical imaging, and in-vitro diagnostics. With over 70,000 employees globally and a dynamic, flexible environment, they are guided by the purpose of "giving our world more smiles."
Lead technical support initiatives and operational projects for advanced healthcare systems.
Perform advanced troubleshooting and diagnostic evaluations of hardware, software, and networking issues.
Mentor team members and collaborate with cross-functional teams to resolve technical escalations.
Our partner provides advanced healthcare technology solutions for clinical environments. They foster a collaborative, innovative work environment with cross-functional exposure and opportunities for professional growth.
Support Veterans by answering pharmacy-related telephone inquiries, processing prescription requests, and delivering professional customer service.
Document patient interactions in CPRS, review prescription profiles, and refer clinical questions to pharmacists while maintaining HIPAA compliance.
Collaborate with healthcare teams to resolve medication-related issues and follow established pharmacy support workflows for first-contact resolution.
International SOS Government Medical Services provides healthcare, medical assistance, emergency response, and workforce support to improve patient care and operational readiness worldwide. Founded in 1984, the company operates in over 90 countries and supports government healthcare programs with a focus on veteran services.
Coordinates all tribal activities for NamUs, including attending tribal events to improve program use and reduce cultural barriers.
Provides excellent customer service and communication to technical and non-technical audiences.
Requires strong troubleshooting, organizational, and time management skills, with ability to work independently.
All Native Group is a tribally owned network of small businesses supporting U.S. Government missions in telecommunications, health, logistics, training, professional services, and IT solutions. As part of Ho-Chunk, Inc., it has grown since 2004 and operates multiple subsidiaries, guided by core NATIVE values.
Review prospective admissions against approved criteria and schedule assessments for voluntary patients.
Respond promptly to inquiry calls and manage clerical duties including paperwork and data entry.
Coordinate with referral sources and arrange transportation for patients to ensure smooth admissions.
White Deer Run provides mental health and substance abuse treatment services. The organization values compassion and patient safety, operating with a focus on guiding patients through the admissions process.
Respond to customer inquiries via email, chat, and phone.
Resolve customer issues accurately and professionally.
Document customer interactions and maintain accurate records.
The company provides a service platform and is seeking a Customer Support Specialist to deliver exceptional customer service. The company offers a supportive team environment with career growth opportunities and competitive benefits.
Design, implement, and maintain network infrastructure to ensure reliable connectivity across all locations.
Monitor network performance, troubleshoot issues, and implement security measures to protect data.
Collaborate with IT team to support network upgrades, documentation, and compliance with organizational standards.
Compass Health Network is a nonprofit organization dedicated to delivering accessible, high-quality care throughout Missouri, offering integrated services including behavioral health, primary care, and dental care. It operates as a Federally Qualified Health Center and Community Mental Health Center, with a network including Royal Oaks Hospital and Adapt of Missouri, fostering a mission-driven, supportive culture.
Manage end-to-end company licensing and regulatory support activities for healthcare facilities and laboratories.
Prepare, submit, and track license applications, renewals, and maintain compliance with federal and state requirements.
Collaborate with internal teams and external agencies to ensure accurate documentation and regulatory adherence.
Groups is a healthcare company that provides substance use disorder treatment and related services. The company operates remotely with a focus on compliance and regulatory support, maintaining a collaborative culture.
Provide virtual psychoeducational groups and individualized behavioral support to patients using CBT techniques under clinical supervision.
Master telehealth platform features, troubleshoot technical issues, and develop contingency plans for seamless remote sessions.
Document services, collaborate with interdisciplinary teams, and train patients and support persons on behavioral intervention strategies.
Rogers Behavioral Health is a nationally recognized not-for-profit provider of specialized psychiatric care, offering evidence-based treatment for children, teens, and adults with OCD, anxiety, addiction, depression, eating disorders, and trauma. With over a century of experience, the organization operates residential care, inpatient facilities, and a growing network of outpatient services across the U.S.