Source Job

• Provide first-line technical support for corporate and data center environments, diagnosing and resolving issues remotely.
• Install, configure, and maintain IT systems, including hardware, software, and network equipment.
• Collaborate with cross-functional teams to support IT projects, system upgrades, and infrastructure improvements.

The company focuses on sustainable infrastructure and technologies that create positive environmental and societal impact. It has a fast-paced, entrepreneurial culture centered on innovation, learning, respect, and operational excellence.

• Provides remote technical, applications, and system support for customers and business units.
• Operates with little supervision, making decisions to resolve customer issues and guiding the support team.
• Maintains expert knowledge of medical imaging products and collaborates on complex issues with cross-functional teams.

FUJIFILM Healthcare Americas Corporation provides cutting-edge healthcare solutions spanning diagnostic imaging, enterprise imaging, and in-vitro diagnostics. With over 70,000 employees globally, the company is guided by the purpose of 'giving our world more smiles.'

• Provide first-line IT technical support, managing incidents via ticketing tools and remote access.
• Collaborate with international teams and contribute to continuous improvement of the knowledge base.
• Use troubleshooting and root cause analysis to resolve hardware, software, and application issues.

Bosch Service Solutions offers technology-driven BPO services, handling operations for other companies. They are a leading provider in more than 30 languages, with a commitment to diversity and inclusion.

• Perform remote client standards and alignment reviews to ensure compliance with company standards.
• Maintain and update client standards templates as technology or client environments change.
• Develop and maintain technical knowledge of assigned clients' environments and infrastructure.

Intelligent Technical Solutions is an IT services company that provides managed IT support and solutions. The company emphasizes continuous learning, client relationships, and technical excellence, fostering a culture of improvement and teamwork.

• Provide world-class technical and non-technical support to customers via email, phone, and live chat.
• Coordinate with Engineering and Product Management on product issues and releases.
• Develop positive customer relations and assist in updating technical documentation.

Turnitin is a recognized innovator in global education, developing learning integrity solutions for over 25 years. They serve 16,000+ academic institutions in over 185 countries and foster a remote-first culture with a diverse team across 35+ countries.

• Provide technical support across Microsoft 365 and business applications, troubleshooting hardware, software, and access issues.
• Manage user accounts, permissions, and IT assets, coordinating with external providers for complex issues.
• Identify recurring problems and recommend system improvements to enhance efficiency and user experience.

The partner company offers IT support services in a collaborative, people-focused environment. It operates internationally with a remote team.

• Provide world-class technical support via phone, email, and chat for escalated issues, serving as the first internal point of contact for product expertise.
• Triage and escalate bugs and issues from Tier 1 to Tier 3 engineers, ensuring detailed logs and information are gathered.
• Collaborate with cross-functional teams including Product, Integrations, and Support Leadership to improve customer experience and product knowledge.

Turnitin is a global education technology company that provides learning integrity solutions to over 16,000 academic institutions worldwide. With a remote-first culture and a diverse team across 35+ countries, they prioritize employee well-being and collaboration.

• Act as primary technical resource for less complex issues, resolving configuration and networking challenges.
• Manage high-velocity ticket queue with focus on fast response and resolution times.
• Drive positive user outcomes through clear, empathetic technical guidance and cross-functional collaboration.

Tailscale makes secure networking effortless, enabling teams to interconnect people and devices anywhere. Founded in 2019 and fully distributed, we are backed by top venture firms and value flexibility, diversity, and remote-first culture.

• Serve as the initial point of contact for end user inquiries, providing timely support via email, chat, and Slack.
• Troubleshoot and resolve technical issues related to the application, distinguishing between user errors and system-level problems.
• Own client issues from intake through resolution, ensuring every interaction moves the issue meaningfully forward.

SmarterDx uses clinical AI to help health systems capture the full value of patient care by analyzing EHR data for revenue cycle teams. The company is a remote-first team with a mission-driven culture and offers benefits like unlimited PTO and parental leave.

• Administer and troubleshoot Windows and Linux servers, Hyper-V, and VMware environments.
• Diagnose and resolve customer incidents involving VPS, dedicated servers, and connectivity.
• Participate in upgrades, migrations, and infrastructure improvement projects with clear documentation.

The company provides VPS and dedicated server hosting for FX brokers and traders. It is a small organization seeking a reliable, hands-on contractor to support customer-facing infrastructure.

• Reproduce, debug, and escalate technical issues in partnership with Engineering and Product.
• Act as a technical expert and initial escalation point for our SDK and Cloud products.
• Work directly with developers to provide guidance and resolve complex issues.

Ditto is a peer-to-peer sync engine that enables developers to build real-time applications that stay connected without internet. With over $145 million in funding and a globally distributed team, we are a fast-growing startup committed to diversity and inclusion.

• Provide frontline technical support for clinical applications like Epic, Cerner, and Meditech.
• Troubleshoot and resolve incidents, document findings, and maintain service levels.
• Work in a 24/7 remote environment with rotating shifts including nights and weekends.

The company provides clinical application support services to healthcare professionals. It operates in a fast-paced, 24/7 environment with a focus on reliable technology support.

• Diagnose and troubleshoot technical issues remotely, taking ownership of customer issues from start to finish.
• Respond to customer escalations and inquiries related to Mashgin's hardware and software via chat, email, and video conferencing.
• Maintain subject-matter expert knowledge of deployment systems and software, with occasional travel (10%) to deploy new locations.

Mashgin powers the world's best checkout experience using AI kiosks for over 40 million users. Backed by a well-funded Series B, the company is profitable and values extreme ownership, autonomy, and customer obsession.

• Provide first-line technical support across phone, email, chat, and self-service portals.
• Diagnose and resolve hardware, software, access, and network connectivity issues.
• Document and track incidents using IT service management tools like ServiceNow.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The company focuses on efficient, technology-driven recruitment processes.

• Serve as the initial point of contact to resolve client technical issues and manage ticket queues within SLAs.
• Provide clients with advice on privacy and identity theft best practices while coordinating with Account Success and Security teams.
• Enroll devices onto the BlackCloak platform and maintain working knowledge of solutions to contribute to client education.

BlackCloak protects corporate executives and high-profile individuals from hackers, privacy leaks, and identity theft. The company is extremely fast-growing, with an impressive client base of Fortune 500 companies and a dedicated team fostering a dynamic, remote-first culture.

• Diagnose and resolve escalated backend and technical issues across the Core platform and Vision viewer.
• Investigate platform audit-trail entries, gateway logs, and cloud transaction logs to determine root cause.
• Contribute technical runbooks and mentor analysts on triage across technical boundaries.

Synthesis Health is a mission-driven company revolutionizing healthcare through innovation and collaboration. Their 100% remote team across the US and Canada is dedicated to core values and behaviors.

• Provide advanced networking and systems integration expertise to address complex technical challenges.
• Apply sound judgment to evaluate technical information, develop creative solutions, and recommend approaches.
• Collaborate with senior stakeholders and technical/non-technical audiences while working independently in a remote environment.

This partner company focuses on complex technology initiatives in networking and systems integration. It fosters a global, collaborative environment emphasizing technical excellence, innovation, and inclusion.

• Diagnose and resolve complex network and voice routing issues using advanced troubleshooting and data analysis techniques.
• Collaborate with cross-functional teams to improve processes and restore critical services in a 24/7 environment.
• Mentor team members and document operational records to ensure long-term network stability and compliance.

This partner company specializes in network and telecommunications services, focusing on maintaining large-scale infrastructure. It operates with a collaborative and innovative culture, supporting career growth and inclusive workplace practices.

• Own technical support for customers, resolving issues and maintaining data connection stability.
• Configure customer-facing templates and implement scheduling tools and CRM integration.
• Collaborate with internal teams to ensure seamless service and provide feedback on user experience.

Steer offers a suite of software tools for automotive repair shops, combining marketing, CRM, and scheduling into one platform. With the acquisition of AutoOps in 2024, the company is a leader in the industry and fosters a collaborative, high-ownership culture.

• Serve as the initial point of contact for technical support requests through phone, email, and other channels.
• Diagnose and resolve software, hardware, operating system, application, and network-related issues.
• Document, track, and monitor support requests and maintain knowledge-base articles.

The company provides IT support services as a key first point of contact for end-users experiencing technical issues. It operates fully remotely with a collaborative culture focused on responsive, user-friendly support.