IT Systems Support Officer

Accountabilities:

• Provide day-to-day technical support across Microsoft 365 and core business systems, troubleshooting hardware, software, and access issues.
• Manage user accounts, permissions, and IT asset registers while coordinating with external providers.
• Contribute to system implementations, updates, and digital workflow improvements.

Requirements:

• Minimum 2 years of IT support experience with hands-on Microsoft 365 and cloud-based platform support.
• Strong troubleshooting and communication skills with ability to work independently.
• Knowledge of cybersecurity principles and experience maintaining IT records.

Benefits:

• Permanent work-from-home setup with company-provided equipment and monthly gift vouchers.
• 21 annual leave credits with 100% conversion of unused leave, HMO coverage from day 1.
• Ongoing learning opportunities and collaborative remote culture.