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Responsibilities:
- Diagnose and resolve complex network, voice routing, and technical support issues with advanced troubleshooting and data analysis.
- Monitor network performance, manage incidents, and escalate critical issues to resolution teams.
- Maintain documentation and ensure compliance with operational and security standards.
Qualifications:
- 7-10 years of relevant experience in network operations, technical support, or telecommunications.
- High school diploma or GED required; experience with ticketing systems like ServiceNow or Remedy.
- Strong analytical, communication, and organizational skills with flexibility for 24/7 schedules.
Benefits:
- Remote work opportunity within the United States and competitive base salary based on experience.
- Comprehensive medical, dental, and vision insurance, plus financial wellness programs.
- Paid time off, company holidays, and career development opportunities with an inclusive culture.
Partner Company
This partner company specializes in network and telecommunications services, focusing on maintaining large-scale infrastructure. It operates with a collaborative and innovative culture, supporting career growth and inclusive workplace practices.