Network Operations Center (NOC) Analyst – Remote Day Shift

Responsibilities:

• Monitor broadband service provider networks using network monitoring systems and respond to alarms, alerts, and outages.
• Create, update, and manage tickets while documenting troubleshooting steps, customer communication, and resolution details.
• Implement network changes and upgrades and escalate issues to internal teams or vendors following established procedures.

Qualifications:

• Excellent written and verbal communication skills with a basic understanding of networking fundamentals (TCP/IP, routing, switching, VLANs, DNS, DHCP).
• Experience or familiarity with network monitoring tools and ticketing systems, along with strong troubleshooting and analytical thinking skills.
• Ability to work under pressure, manage multiple tasks, and follow structured processes in a fast-paced environment.

Why Join Us:

• Gain hands-on experience supporting real-world broadband networks alongside a collaborative and experienced team.
• Build a strong foundation for growth into Network Engineering or advanced operations roles.
• Contribute to delivering reliable connectivity to communities across the country.