Provide initial analysis and triage for incoming customer calls, monitoring alerts, and tickets with clear communication.
Document resolutions and proactively update customers and team members on technical issues.
Collaborate with Level 2 support and vendors to improve capabilities and processes.
Flexential is a data center and cloud infrastructure provider that delivers responsive incident response and support for customer environments. The company emphasizes a fast-paced, team-oriented culture focused on continuous improvement and growth.
First-line support handling customer and internal user requests via chat, email, and phone in English.
Provide consultations about products and services such as Cloud, CDN, Hosting, AI and more.
Resolve technical issues by performing diagnostics and escalating to higher support levels.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences across the globe. With 550+ professionals and partnerships with Intel, NVIDIA, Dell, and Equinix, they build the foundation for an AI-driven world.
Serve as the primary contact for support requests, triaging cases by severity and resolving common issues.
Use AI tools to work cases faster while verifying output and maintaining ownership.
Document cases thoroughly and contribute to the knowledge base using KCS practices.
Dragos provides cybersecurity solutions for industrial organizations, protecting critical infrastructure like power grids and water systems. They are a remote-first company with a mission-driven culture focused on authenticity, transparency, and trust.
Monitor and drive execution of the Network Engineering department's priority list, ensuring initiatives stay on track and roadblocks are surfaced early.
Serve as a primary point of contact for communication and follow-up with other departments, keeping cross-functional work aligned and moving.
Manage the engineering ticketing queue, including oversight of staffing levels and performance across the queue.
Honest Networks is dedicated to delivering high-quality and affordable internet service as a catalyst for community growth. We are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan, employing individuals with high integrity, a strong work ethic, and a passion for continuous learning.
Partner with dedicated enterprise customers to optimize their use of BlueCat products and services.
Perform quarterly health checks and apply in-depth troubleshooting to resolve technical issues.
Become a trusted advisor and ensure customer recommendations are implemented.
BlueCat solves critical network challenges for large organizations by managing the systems that keep networks running smoothly and securely. With global teams, they foster a culture of trust, collaboration, and innovation.
Provide first-line customer support across phone and live chat for telecoms products.
Troubleshoot issues including broadband connectivity, Wi-Fi, and mobile services.
Work towards KPIs such as first call resolution and customer ease score.
Utility Warehouse is a utility company that provides energy, broadband, mobile, and insurance services in one place. They are aiming to double in size and focus on putting people first with a supportive team culture.
Provide technical expertise through pre-sales and post-sales support, including demonstrations, installation, and maintenance.
Partner with Business Development to assess customer needs and create tailored product specifications and solutions.
Support field demonstrations, integrations, and troubleshooting for military and commercial communications systems.
TrellisWare is a worldwide leader in advanced wireless communications algorithms, waveforms, and systems, from small radios to integrated solutions. With an innovative culture and a focus on collaboration and impact, the company values unity and professional growth.
Operate, maintain, and monitor the global CDN infrastructure.
Respond to incidents, diagnose issues promptly, and participate in on-call rotations.
Automate repetitive tasks using scripting and configuration management tools.
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security. With over 550 professionals, the company builds infrastructure that supports the entire digital ecosystem.
Work directly with customers to onboard BYO-BGP and troubleshoot network performance issues.
Research network events to identify technical debt and drive improvements across platforms.
Compose, review, and test procedure documentation for scheduled maintenance to improve customer experience.
Vultr provides high-performance cloud infrastructure solutions, including Cloud Compute, GPU, Bare Metal, and Storage, with 33 global data centers. As the world's largest privately-held cloud infrastructure company, valued at $3.5 billion, Vultr emphasizes employee care with comprehensive benefits and a culture of inclusion.
Design, deploy, configure, and troubleshoot enterprise network infrastructure including routers and switches.
Provide Tier 1 and Tier 2 technical support for networking issues and collaborate with technical teams.
Apply expertise in Arista and Cisco networking technologies to deliver reliable solutions.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It operates remotely with a focus on technology and global opportunities.
Quickly troubleshoot technical issues and follow clear procedures to support customers via phone and email.
Monitor automated alerts and escalate outages within 15 minutes during service disruptions.
Communicate effectively with customers while maintaining strong call control and calm under pressure.
Pilot Fiber is a telecom company providing high-speed fiber internet to businesses across New York, Philadelphia, and Boston. They are a growing team that values tech-savvy individuals who can thrive in a remote, flexible work environment.
Define and execute the product vision and roadmap for intelligent access systems, including E9 and E3 platforms.
Lead commercialization and end-to-end lifecycle management for advanced network solutions.
Drive interoperability across ONTs, OLTs, and multiple PON standards, aligning technical feasibility with business objectives.
The employer is a partner company in the telecom and networking sector, focusing on next-generation access technologies. It maintains a collaborative, cross-functional environment with significant ownership over product strategy.
Serve as the primary escalation point for technically complex tickets from paying customers, taking full ownership through resolution.
Diagnose and troubleshoot advanced Tailscale-specific issues like ACL misconfigurations, subnet routing, and identity provider integrations.
Manage a ticket queue with consistent focus on SLA adherence and drive high CSAT scores.
Tailscale builds software to securely interconnect people and devices, making networking easy. Founded in 2019, the company is fully distributed and backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
Serve as the first point of contact for end users seeking technical assistance via phone, email, and chat.
Troubleshoot issues related to desktops, laptops, printers, mobile devices, software, and network connectivity.
Document incidents and resolutions within the ticketing system and escalate issues as needed.
DYOPATH provides IT services built on a L.O.V.E. philosophy (Living Our Values Every Day). They are an award-winning company with a supportive, collaborative culture that invests in employee growth.
Administer and manage complex enterprise network environments across data centers and distributed office locations worldwide.
Configure, maintain, and troubleshoot routing and switching infrastructures, ensuring optimal performance, reliability, and availability.
Implement and maintain network security controls, including access control lists, firewall policies, and secure connectivity solutions.
The company is a globally distributed technology organization providing IT services to enterprise clients across multiple regions. It offers a fully remote work environment with a focus on collaboration and professional growth.
Monitor and maintain servers, ensuring optimal performance, security, and regular backups.
Manage network infrastructure including routers, switches, firewalls, and VPNs to ensure high uptime.
Provide technical support to internal teams and document IT processes and configurations.
Sparteo is an independent suite of AI-powered advertising technologies built on sustainable, sovereign infrastructure. The company has over 100 employees across 11 countries and is recognized as one of Europe's fastest-growing tech companies.
Act as pre-sales technical champion for Cambium products across Australia, New Zealand and Pacific Islands.
Design technical solutions and proposals to meet customer needs and drive sales.
Deliver training sessions, workshops, and webinars to channel partners and end customers.
Cambium Networks delivers wireless communications that work for businesses, communities, and cities worldwide. They are a global company with millions of radios deployed, focused on innovation and partnership.
Serve as the first point of contact for support requests via ticketing system, email, or chat.
Troubleshoot and resolve common issues related to account access, site functionality, and general platform inquiries.
Document incidents, track resolution progress, and communicate updates to stakeholders.
Oddball is a company that brings quality software to the federal space, improving the daily lives of millions of people. They value learning and growth and the ability to make a big impact at a small company.
Act as a trusted technical advisor, conducting product demonstrations, proof-of-concepts, and technical evaluations for customers.
Partner with sales teams to support customer acquisition, respond to RFIs/RFPs, and communicate solution value.
Build strong customer relationships, gather feedback, and collaborate with product teams to influence future improvements.
The partner company develops a cutting-edge network intelligence platform that helps organizations solve complex infrastructure challenges. It is a fast-growing technology company with a remote-first, inclusive culture and a collaborative team of experienced engineers.
Own incidents from detection to resolution, troubleshooting complex security, network, systems, and cloud issues.
Serve as escalation point for unresolved alerts, mentor junior team members, and improve operational documentation.
Support security and compliance initiatives, conduct root cause analysis, and recommend process improvements.
DYOPATH is a managed services provider specializing in technology operations, cybersecurity, and infrastructure solutions. The company is recognized for its award-winning culture guided by the L.O.V.E. philosophy and a collaborative environment that values employee growth and exceptional service.