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Role Overview:
- First point of contact for customers across phone and live chat.
- Resolve issues on first call, focusing on customer satisfaction.
- Troubleshoot broadband, Wi-Fi, and mobile products.
Requirements:
- At least one year of telecoms contact centre experience.
- Understanding of broadband technologies (ADSL, FTTC, etc.).
- Strong problem-solving and communication skills.
Benefits:
- £26,850 per annum plus performance bonus.
- 33 days holiday including bank holidays.
- Comprehensive training and development opportunities.
Utility Warehouse
Utility Warehouse is a utility company that provides energy, broadband, mobile, and insurance services in one place. They are aiming to double in size and focus on putting people first with a supportive team culture.